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GoTo Connect vs. Zendesk Talk

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GoTo Connect

334 Reviews and Ratings

Zendesk Talk

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Zendesk Talk

    Score8.6 out of 10
    		N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    GoTo ConnectZendesk Talk
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    GoTo ConnectZendesk Talk
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.—
    More Pricing Information
    Features
    GoTo ConnectZendesk Talk
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and Zendesk Talk
    Feature
    GoTo Connect
    8.1
    177 Ratings
    Zendesk Talk
    -
    Ratings
    Hosted PBX8.5138 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings00 Ratings
    User templates6.8124 Ratings00 Ratings
    Call reports8.0149 Ratings00 Ratings
    Directory of employee names9.6158 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and Zendesk Talk
    Feature
    GoTo Connect
    7.9
    187 Ratings
    Zendesk Talk
    -
    Ratings
    Answering rules8.2165 Ratings00 Ratings
    Call recording8.5143 Ratings00 Ratings
    Call park7.3133 Ratings00 Ratings
    Call screening6.5139 Ratings00 Ratings
    Message alerts8.8165 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and Zendesk Talk
    Feature
    GoTo Connect
    8.2
    149 Ratings
    Zendesk Talk
    -
    Ratings
    Video conferencing7.3108 Ratings00 Ratings
    Audio conferencing8.5148 Ratings00 Ratings
    Video screen sharing8.294 Ratings00 Ratings
    Instant messaging8.788 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and Zendesk Talk
    Feature
    GoTo Connect
    5.3
    161 Ratings
    Zendesk Talk
    -
    Ratings
    Mobile app for iOS5.7137 Ratings00 Ratings
    Mobile app for Android5.0121 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of GoTo Connect and Zendesk Talk
    Feature
    GoTo Connect
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard00 Ratings9.916 Ratings
    Validate callers00 Ratings6.012 Ratings
    Outbound response00 Ratings10.014 Ratings
    Call forwarding00 Ratings8.915 Ratings
    Click-to-call (CTC)00 Ratings10.013 Ratings
    Warm transfer00 Ratings9.912 Ratings
    Predictive dialing00 Ratings5.08 Ratings
    Interactive voice response00 Ratings10.010 Ratings
    REST APIs00 Ratings5.07 Ratings
    Call scripts00 Ratings7.06 Ratings
    Call tracking00 Ratings9.914 Ratings
    Multichannel integration00 Ratings5.110 Ratings
    CRM software integration00 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoTo Connect and Zendesk Talk
    Feature
    GoTo Connect
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing00 Ratings9.912 Ratings
    Omnichannel inbound routing00 Ratings5.110 Ratings
    Recording00 Ratings9.915 Ratings
    Quality management00 Ratings9.913 Ratings
    Call analytics00 Ratings8.913 Ratings
    Historical reporting00 Ratings8.913 Ratings
    Live reporting00 Ratings4.914 Ratings
    Customer surveys00 Ratings5.08 Ratings
    Customer interaction analytics00 Ratings8.19 Ratings
    User Ratings
    GoTo ConnectZendesk Talk
    Likelihood to Recommend
    9.2
    (199 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (78 ratings)
    10.0
    (1 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (53 ratings)
    5.0
    (3 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    -
    (0 ratings)
    Product Scalability
    9.4
    (2 ratings)
    -
    (0 ratings)