| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
 Zoom Workplace | Score8.4 out of 10 | N/A | Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center. | $15.99 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | — | ||||||||||||||
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| GoTo Connect | Zoom Workplace | |
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| Considered Both Products | Chose GoTo Connect GoTo Connect is ranked at the top of the market options. Surely the best option for small and medium size companies accross the Americas region Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose GoTo Connect I find both of these options more modern and easier to use. These options also integrate more easily into our urrent workflow and provide more timely updates. These options feel like they are focused on being able to integrate into smaller organizations an not as focused on … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Zoom Workplace Zoom has blown our previous Voice & Meeting vendors away in cost, quality, and consistency. The cost was a major factor that allowed us to take a risk on a newer service, but the quality of the voice and video across all zoom products paired with the outstanding communication … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| GoTo Connect | Zoom Workplace | |
|---|---|---|
| Likelihood to Recommend | 9.2 | 9.0 |
| Likelihood to Renew | 4.9 | 4.4 |
| Usability | 7.9 | 5.6 |
| Availability | 8.9 | 9.1 |
| Performance | 9.4 | 9.1 |
| Support Rating | 8.3 | 1.6 |
| In-Person Training | - | 9.1 |
| Implementation Rating | 7.4 | 2.6 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 8.0 |
| Ease of integration | - | 7.3 |
| Product Scalability | 9.4 | 9.1 |
| Professional Services | - | 9.2 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 7.3 |
