| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Grasshopper | Score7.4 out of 10 | N/A | Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail. | $18 per month for a single user |
 RingEX | Score8.6 out of 10 | N/A | RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis. | $19.99 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 20% discount available for annual pricing. | Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly) | ||||||||||||||
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| Considered Both Products | Chose Grasshopper Their mobile and desktop apps are so much easier to use and very user friendly. Customer service was very kind and helpful, too. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Grasshopper I switched because Grasshopper was more reasonably priced and the functionality was better. It is also easier to use and the customer service is better. Overall, the experience with Grasshopper has been great. And I like how I can access my calls and voicemails on my android … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Grasshopper Grasshopper fit my business needs at a much lower price than any of the alternatives. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Grasshopper Grasshopper is way easier to use and has a more polished product. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Grasshopper Ring Central was a good option but was more expensive. They did offer conference meeting/webinar meetings, but we use Go To Meeting for that and didn't need that feature. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose RingEX I had Grasshopper and it was not as robust or professional as Ring. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingEX RingEX provided the best call quality and had the features we needed. Google Voice doesn't have Hawaii (808) numbers, so they weren't a good fit for our business. That may change with their recent overhaul of that service offering. Grasshopper was terrible. Easy to set up, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingEX I ended up going with RingEX because of the price and the overall quality of the calls. In addition, RingEX provides video conferencing software that is a white-labeled version of Zoom. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingEX I looked at Grasshopper and Nextiva, plus options from AT&T. RingEX combined the combination of value and features that I was looking for in a provider. The feature set RingEX offers along with the mobile app made them the clear choice for my needs. Again RingEX was a perfect … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Grasshopper | RingEX | |
|---|---|---|
| Likelihood to Recommend | 7.8 | 8.5 |
| Likelihood to Renew | - | 8.9 |
| Usability | 6.0 | 8.7 |
| Availability | - | 9.3 |
| Performance | - | 8.0 |
| Support Rating | 9.0 | 5.3 |
| In-Person Training | - | 7.3 |
| Implementation Rating | - | 8.1 |
| Configurability | - | 7.0 |
| Contract Terms and Pricing Model | - | 1.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 10.0 |
| Professional Services | - | 1.0 |
| Vendor post-sale | - | 4.0 |
| Vendor pre-sale | - | 8.0 |
