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Grasshopper vs. Talkdesk

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Grasshopper

93 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score7.4 out of 10
    		N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    GrasshopperTalkdesk
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    GrasshopperTalkdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details20% discount available for annual pricing.*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    GrasshopperTalkdesk
    Considered Both Products
    GoTo (formerly LogMeIn)
    No answer on this topic
    Talkdesk
    Kelsey Gan
    Customer Success and Support in Customer Service at Xola (Internet, 11-50 employees)
    Chose Talkdesk
    Grasshopper was fine when we were smaller, but it was definitely a burden to have to take all calls to me cellphone - it basically made it so that my cell phone rang off the hook all hours of every day. Talkdesk allows me to unplug in my off hours.
    Incentivized
    Chase Slovak
    Customer Service Manager in Customer Service at Dr. Dabber (Retail, 11-50 employees)
    Chose Talkdesk
    Talkdesk is much better than the old phone systems we were using. We will definitely continue to use them for their great platform and customer service.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GrasshopperTalkdesk
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and Talkdesk
    Feature
    Grasshopper
    9.7
    46 Ratings
    Talkdesk
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and Talkdesk
    Feature
    Grasshopper
    9.6
    51 Ratings
    Talkdesk
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and Talkdesk
    Feature
    Grasshopper
    7.9
    12 Ratings
    Talkdesk
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and Talkdesk
    Feature
    Grasshopper
    8.9
    48 Ratings
    Talkdesk
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Grasshopper and Talkdesk
    Feature
    Grasshopper
    -
    Ratings
    Talkdesk
    7.8
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.1236 Ratings
    Call scripts00 Ratings7.1213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.6305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Grasshopper and Talkdesk
    Feature
    Grasshopper
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.1299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings8.0230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    GrasshopperTalkdesk
    Likelihood to Recommend
    7.8
    (56 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (37 ratings)
    Usability
    6.0
    (1 ratings)
    8.5
    (299 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    9.0
    (42 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)