Gusto vs. Paychex

Gusto

1,262 Reviews and Ratings

Paychex

580 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gusto	Score8.9 out of 10	N/A	Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.	$49 per month
Paychex	Score5.2 out of 10	N/A	Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.	$59 per month/+$4 per employee

Pricing

Gusto

Paychex

Simple: A streamlined set of automatic payroll features and benefits integrations: $49/month + $6/mo per person
per month
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work: $80/month + $12/mo per person
per month
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams: $180/month + $22/mo per person
per month

Paychex Go: $59
per month/+$4 per employee
Paychex Flex Service: Contact sales team
Paychex Flex Enterprise: Contact sales team

Pricing Offerings
Gusto	Paychex
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

Required

Gusto offers three pricing plans for payroll, benefits, and HR.

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Community Pulse
Key User Insights
	Gusto	Paychex
Considered Both Products	Gusto Verified User Chose Gusto We switched from Paychex to Gusto due to challenges in employee management and onboarding. Gusto has significantly improved our experience with its efficient and error-free processes, making payroll and HR tasks smoother and more reliable for our team. One personal incident was … Incentivized Helpful? Verified User Chose Gusto Gusto is young. They are nowhere close to the level of paychex or ADP, But as a payroll provider in time they can get there. Incentivized Helpful? Verified User Chose Gusto Gusto blows PayChex out of the water when it comes to small businesses. For a much larger business model, Paychex Flex might have the advantage though. I have used/seen Paychex Flex being used for a nationwide company with 100s of employees. For the accounting team in that … Incentivized Helpful? Wendi Borden Project Coordinator in Information Technology at weatherTAP Inc (Information Technology & Services, 1-10 employees) Chose Gusto I honestly don't remember any others besides Paychex.. I don't recall having the ability (as an employee) to split my own direct deposits, or even remember a nice portal to log into. Perhaps they do have it and it wasn't communicated well to me. Gusto has always been super easy … Incentivized Helpful? Verified User Chose Gusto A lot easier to use and to set up. Employees have an easier time locating paystubs and keeping track of hours worked and PTO or days off. Incentivized Helpful? Verified User Chose Gusto Paychex was horrible. We were having problems with them on a monthly basis. We had a new account manager almost quarterly who never seemed to have note on the practice. Incentivized Helpful? Verified User Chose Gusto Gusto is more accurate and allows for more efficiency when tracking employee hours. While I am not the admin on our account, I notice that this product has impacted our team better. Incentivized Helpful? Verified User Chose Gusto Paychex didn’t have an app or easy access when I was using it Incentivized Helpful? Drew Washburn Admin. Assistant in Customer Service at Valley Regional Anesthesia Associates (Medical Practice, 11-50 employees) Chose Gusto In my former job, we used this system to clock in and clock out for work. It was pretty hard to manage your hours because there was no mobile app that went with it. We also didn't get any sort of pay info because the only thing we would get on pay day was a direct deposit. Incentivized Helpful? Jim Drinks Accountant in Finance and Accounting at PATH Administrators (Insurance, 1-10 employees) Chose Gusto Gusto is far superior to other payroll software I have used! I can clock in and out using the app, so there is no longer a need for a workplace time clock. Gusto is the first software I've used that reminds employees to check their hours at the end of a pay period, … Incentivized Helpful? Verified User Chose Gusto Much better, easier to find things. Incentivized Helpful? Jackie Ramieri CEO (Chief Executive Officer) in Corporate at CareWork (Computer Software, 1-10 employees) Chose Gusto I thought that Gusto's solution was more modern and flexible. All of that would be fantastic if they gave any care to onboarding correctly, customer service, and honest sales tactics... but in my opinion, they do not so I feel it's worthless. Incentivized Helpful? Josh Winnegrad Founder in Corporate at The Paerdegat Group (Management Consulting, 1-10 employees) Chose Gusto Gusto has been my favorite option both as an end-user (ie. employee) and admin (ie. employer). It's easy to use, has all the features we need, integrates with Guideline (our preferred 401k provider), and priced well for great value. Incentivized Helpful? Robert Lloyd Owner in Information Technology at TechNet Computing LLC (Information Technology & Services, 1-10 employees) Chose Gusto Easier and less expensive Incentivized Helpful? Rob Lloyd Owner in Information Technology at TechNet Computing (Information Technology & Services, 1-10 employees) Chose Gusto Easier and faster payroll entry. Support is faster. Pricing is better. Incentivized Helpful? Sara Ryal Senior Accounting Associate in Finance and Accounting at Lewis & Knopf CPAs (Accounting, 11-50 employees) Chose Gusto Comparable prices are overall with other payroll service companies. I can't do all the complicated payrolls like a few others, but overall good to work with 90% of our clients. Incentivized Helpful? Verified User Chose Gusto Gusto is better than Paychex and ADP but worse than Rippling and PEOs, although it's much cheaper than PEOs. Incentivized Helpful? Verified User Chose Gusto Gusto seems to be more flexible from the start. It makes adjustments to payroll easy. Incentivized Helpful? Sarah Arrillaga Practice Lead, Cloud & Emerging Tech in Engineering at Centric Consulting (Information Technology & Services, 501-1000 employees) Chose Gusto I have used many other alternatives available of Gusto for my business and it is safe to say that this tool has been the best among all. It was so much easier to implement Gusto than all other competitors. Some of the software had awful customer service. Some of them had bad … Incentivized Helpful? Christopher Cantrall Vice President - General Counsel in Corporate at New Orleans Perspectives (Market Research, 1-10 employees) Chose Gusto There's no comparison here. Any other payroll tool we've ever looked at just can't measure up, at least for our small business use. I'm sure there are some niche applications we're missing, but it just isn't an issue for us. Gusto has a better UI, better support, employees … Incentivized Helpful? Jeanie Watt Accounting Administrator in Finance and Accounting at Ledger Square Law P.S. (Law Practice, 11-50 employees) Chose Gusto Gusto provides many of the same functions as Paychex, but is less money per month and more user-friendly. Incentivized Helpful? Jason Ackerman Supervisor in Finance and Accounting at Wagner Ferber Fine & Ackerman, PLLC (Accounting, 11-50 employees) Chose Gusto Gusto is very affordable and offers a solid foundation for payroll and HR. They have also recently released a new tier which offers a few additional bells and whistles for those companies looking for higher-touch service or additional features. It is great to have this … Incentivized Helpful? Verified User Chose Gusto Gusto has a glitch-free on-boarding process that surpasses all of the other systems that I have ever tried and used. Rippling is the only other platform that comes close to the Gusto online experience, but Rippling has its PEO/behind-the-scenes legacy system glitches, and it's … Incentivized Helpful?	Paychex Inc. Verified User Chose Paychex Gusto is more intuitive than Paychex and easier for smaller companies. Paychex has better customer support than Paylocity. Paychex is easier to navigate than Paycom. Incentivized Helpful? Zach Crowe Practice Manager in Human Resources at Printz Veterinary Services (Veterinary, 11-50 employees) Chose Paychex We currently use Gusto. We would not switch back to Paychex. Incentivized Helpful? Verified User Chose Paychex Gusto is a much easier platform to use and integrate with. It may lack a few features of Paychex, but it has most features, is easier to work with, costs less money and does most things better. Incentivized Helpful? Leanna Wynn Human Resources in Human Resources at WINGS Learning Center (Education Management, 11-50 employees) Chose Paychex I did not select Paychex. It was at 2 companies I started with and ended up having them switch out Incentivized Helpful? Sara Ryal Senior Accounting Associate in Finance and Accounting at Lewis & Knopf CPAs (Accounting, 11-50 employees) Chose Paychex Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex. Incentivized Helpful? Candace Mitchell Senior Talent Acquisition Specialist in Human Resources at Portland General Electric (Utilities, 1001-5000 employees) Chose Paychex The system automates the whole process of managing HR tasks helping businesses be more productive, save time and stay compliant. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Gusto

Paychex

Comparison of Payroll Management features of Gusto and Paychex
Feature	Gusto 9.2 514 Ratings	Paychex 9.3 299 Ratings
Pay calculation	9.6493 Ratings	9.7282 Ratings
Support for external payroll vendors	8.58 Ratings	00 Ratings
Benefit plan administration	8.9358 Ratings	9.0164 Ratings
Direct deposit files	9.5497 Ratings	9.7281 Ratings
Salary revision and increment management	9.3383 Ratings	9.2200 Ratings
Reimbursement management	9.5127 Ratings	9.6111 Ratings
Off-cycle/On-Demand payment	00 Ratings	8.3142 Ratings

Comparison of Human Resource Management features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 7.3 257 Ratings
Employee demographic data	00 Ratings	7.3206 Ratings
Employment history	00 Ratings	9.4230 Ratings
Job profiles and administration	00 Ratings	9.0164 Ratings
Workflow for transfers, promotions, pay raises, etc.	00 Ratings	8.6161 Ratings
Organizational charting	00 Ratings	1.01 Ratings
Organization and location management	00 Ratings	9.2146 Ratings
Compliance data (COBRA, OSHA, etc.)	00 Ratings	6.5137 Ratings

Comparison of Leave and Attendance Management features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 8.6 151 Ratings
Approval workflow	00 Ratings	8.6107 Ratings
Balance details	00 Ratings	8.8143 Ratings
Annual carry-forward and encashment	00 Ratings	8.6117 Ratings

Comparison of Employee Self Service features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 8.7 258 Ratings
View and generate pay and benefit information	00 Ratings	9.1236 Ratings
Update personal information	00 Ratings	8.4248 Ratings
View company policy documentation	00 Ratings	9.8114 Ratings
View job history	00 Ratings	7.5175 Ratings

Comparison of Asset Management features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 7.5 41 Ratings
Tracking of all physical assets	00 Ratings	7.541 Ratings

Comparison of HR Reporting features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 7.0 169 Ratings
Report builder	00 Ratings	7.9139 Ratings
Pre-built reports	00 Ratings	8.1159 Ratings
Ability to combine HR data with external data	00 Ratings	5.086 Ratings

Comparison of Onboarding features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 6.9 165 Ratings
New hire portal	00 Ratings	7.5158 Ratings
Manager tracking tools	00 Ratings	6.3101 Ratings

Comparison of Recruiting / ATS features of Gusto and Paychex
Feature	Gusto - Ratings	Paychex 7.9 61 Ratings
Job Requisition Management	00 Ratings	7.733 Ratings
Company Website Posting	00 Ratings	9.331 Ratings
Publish to Social Media	00 Ratings	7.224 Ratings
Job Search Site Posting	00 Ratings	7.231 Ratings
Duplicate Candidate Prevention	00 Ratings	8.030 Ratings
Applicant Tracking	00 Ratings	8.035 Ratings
Notifications and Alerts	00 Ratings	8.155 Ratings

User Ratings
	Gusto	Paychex
Likelihood to Recommend	9.2 (538 ratings)	5.3 (309 ratings)
Likelihood to Renew	10.0 (12 ratings)	9.0 (42 ratings)
Usability	9.5 (362 ratings)	8.2 (251 ratings)
Availability	- (0 ratings)	7.3 (11 ratings)
Performance	- (0 ratings)	7.3 (11 ratings)
Support Rating	1.3 (25 ratings)	7.1 (256 ratings)
In-Person Training	- (0 ratings)	4.5 (1 ratings)
Online Training	- (0 ratings)	8.3 (4 ratings)
Implementation Rating	8.2 (1 ratings)	6.5 (12 ratings)
Configurability	- (0 ratings)	7.4 (8 ratings)
Ease of integration	- (0 ratings)	9.1 (3 ratings)
Product Scalability	- (0 ratings)	9.1 (11 ratings)
Vendor post-sale	- (0 ratings)	8.9 (31 ratings)
Vendor pre-sale	- (0 ratings)	9.2 (32 ratings)