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HaloPSA vs. Microsoft Dynamics 365 Customer Service

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HaloPSA

    Score9.3 out of 10
    Enterprise companies (1,001+ employees)
    HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…

    $35

    per month per user

    Microsoft Dynamics 365 Customer Service

    Score6.3 out of 10
    N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Pricing
    HaloPSAMicrosoft Dynamics 365 Customer Service
    Editions & Modules
    All-inclusive PSA Software
    $35
    per month per user
    All-inclusive PSA Software
    $35
    per month per user
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Offerings
    Pricing Offerings
    HaloPSAMicrosoft Dynamics 365 Customer Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details15% discount for all charities, educational institutions and non-profit organisations.—
    More Pricing Information
    Features
    HaloPSAMicrosoft Dynamics 365 Customer Service
    Incident and problem management
    Comparison of Incident and problem management features of HaloPSA and Microsoft Dynamics 365 Customer Service
    Feature
    HaloPSA
    -
    Ratings
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings8.02 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings3.02 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of HaloPSA and Microsoft Dynamics 365 Customer Service
    Feature
    HaloPSA
    -
    Ratings
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    External knowledge base00 Ratings3.02 Ratings
    Internal knowledge base00 Ratings8.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HaloPSA and Microsoft Dynamics 365 Customer Service
    Feature
    HaloPSA
    -
    Ratings
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    Customer portal00 Ratings8.02 Ratings
    IVR00 Ratings5.02 Ratings
    Social integration00 Ratings8.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings8.02 Ratings
    User Ratings
    HaloPSAMicrosoft Dynamics 365 Customer Service
    Likelihood to Recommend
    9.0
    (4 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)