TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HaloPSA

    Score9.3 out of 10
    Enterprise companies (1,001+ employees)
    HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…

    $35

    per month per user

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    HaloPSASherpaDesk
    Editions & Modules
    All-inclusive PSA Software
    $35
    per month per user
    All-inclusive PSA Software
    $35
    per month per user
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    HaloPSASherpaDesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details15% discount for all charities, educational institutions and non-profit organisations.—
    More Pricing Information
    Features
    HaloPSASherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of HaloPSA and SherpaDesk
    Feature
    HaloPSA
    -
    Ratings
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets00 Ratings9.12 Ratings
    Subscription-based notifications00 Ratings9.11 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of HaloPSA and SherpaDesk
    Feature
    HaloPSA
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HaloPSA and SherpaDesk
    Feature
    HaloPSA
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    User Ratings
    HaloPSASherpaDesk
    Likelihood to Recommend
    9.0
    (4 ratings)
    8.0
    (3 ratings)