HaloPSA vs. SherpaDesk

HaloPSA

SherpaDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HaloPSA	Score 9.2 out of 10	Enterprise companies (1,001+ employees)	HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…	$35 per month per user
SherpaDesk	Score 8.4 out of 10	Mid-Size Companies (51-1,000 employees)	SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.	$0 per agent

Pricing

HaloPSA

SherpaDesk

Editions & Modules

All-inclusive PSA Software: $35
per month per user
All-inclusive PSA Software: $35
per month per user

1st Tech Free: $0
per agent
Adventure Package: $39
per agent

Offerings

Pricing Offerings
HaloPSA	SherpaDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

15% discount for all charities, educational institutions and non-profit organisations.

—

More Pricing Information

Community Pulse
	HaloPSA	SherpaDesk

Features

HaloPSA

SherpaDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HaloPSA - Ratings	SherpaDesk 8.5 Ratings 6% above category average
Organize and prioritize service tickets	00 Ratings	9.10 Ratings
Subscription-based notifications	00 Ratings	9.10 Ratings
ITSM collaboration and documentation	00 Ratings	6.80 Ratings
Ticket creation and submission	00 Ratings	8.90 Ratings
Ticket response	00 Ratings	8.90 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	HaloPSA - Ratings	SherpaDesk 7.3 Ratings 7% below category average
External knowledge base	00 Ratings	5.50 Ratings
Internal knowledge base	00 Ratings	9.10 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	HaloPSA - Ratings	SherpaDesk 9.1 Ratings 16% above category average
Customer portal	00 Ratings	9.10 Ratings
Email support	00 Ratings	9.10 Ratings
Help Desk CRM integration	00 Ratings	9.10 Ratings

User Ratings
	HaloPSA	SherpaDesk
Likelihood to Recommend	9.0 (0 ratings)	8.0 (0 ratings)

User Testimonials
	HaloPSA	SherpaDesk
Likelihood to Recommend	Quote to cash. Workflows throughout the entire process are simple and easy to amend/change if needed. Reporting is easy and can be scheduled to our needs. Paul Nixon Head of Sales and Pre-sales Read full review	[It's] well suited for cloud support applications as there's no installation or maintenance required. Cengiz Ucar Freelance ERP Consultant Read full review
Pros	Ticketing Automation Invoicing Incentivized Lucas Burnett Sales Director Read full review	Easy for the end user to navigate Integrates well with our Google systems Has a fairly good phone app Incentivized Jessica Piper Director IT Services Read full review
Cons	A few tweaks to how items are organised/grouped and listed Documentation James Vincent Managing Director Read full review	Will load slow sometimes Could have more knowledge base articles Verified User Anonymous Read full review
Alternatives Considered	Against the other platforms used, HaloPSA is faster, simpler, and easier to use. It might not yet have all of the features of the other platforms, but they are coming fast. The support is second to none. James Vincent Managing Director Read full review	When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need. Verified User Anonymous Read full review
Return on Investment	Our teams have been brought closer together We are more accessible to our clients thanks to HaloPSA All aspects of the business are covered under one system Michael Rubin Director Read full review	As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again. Cengiz Ucar Freelance ERP Consultant Read full review
ScreenShots	HaloPSA Screenshots	SherpaDesk Screenshots