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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    HappyFox Help Desk

    Score8.3 out of 10
    N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    FreshdeskHappyFox Help Desk
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    FreshdeskHappyFox Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Community Pulse
    FreshdeskHappyFox Help Desk
    Considered Both Products
    Freshworks Inc
    Chose Freshdesk
    Over our time using Freshdesk we have tried to always keep up-to-date with other options within the sector but we've never found anything that has made us consider changing the system. Aside from features and costs we've always felt valued and supported as a customer so there …
    Incentivized
    Tenmiles Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskHappyFox Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and HappyFox Help Desk
    Feature
    Freshdesk
    8.6
    174 Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets9.2170 Ratings10.05 Ratings
    Expert directory8.0115 Ratings9.03 Ratings
    Subscription-based notifications8.43 Ratings10.04 Ratings
    ITSM collaboration and documentation7.64 Ratings9.14 Ratings
    Ticket creation and submission9.0170 Ratings10.05 Ratings
    Ticket response9.3170 Ratings9.55 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and HappyFox Help Desk
    Feature
    Freshdesk
    8.0
    156 Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base8.1142 Ratings9.24 Ratings
    Internal knowledge base8.0145 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and HappyFox Help Desk
    Feature
    Freshdesk
    8.3
    165 Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    Customer portal7.5141 Ratings9.43 Ratings
    IVR8.251 Ratings8.42 Ratings
    Social integration8.587 Ratings9.43 Ratings
    Email support9.4164 Ratings9.03 Ratings
    Help Desk CRM integration7.8101 Ratings9.43 Ratings
    User Ratings
    FreshdeskHappyFox Help Desk
    Likelihood to Recommend
    8.7
    (241 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (41 ratings)
    -
    (0 ratings)
    Availability
    4.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (39 ratings)
    -
    (0 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    -
    (0 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)