HappyFox Help Desk vs. Issuetrak
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HappyFox Help Desk | Score8.3 out of 10 | N/A | HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. | $29 per month per user |
 Issuetrak | Score7 out of 10 | N/A | Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation. | $270 per month 10 agents (Team plan minimum) |
| HappyFox Help Desk | Issuetrak | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | $2,000 one-time fee per installation | ||||||||||||||
| Additional Details | Discounts are offered for annual and biannuall billing on per agent plans. | Issuetrak Product Experts can provide for a quote for Cloud+ plans. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| HappyFox Help Desk | Issuetrak | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||||||||
| Self Help Community |
| ||||||||||||||||||||||
| Multi-Channel Help |
| ||||||||||||||||||||||
| HappyFox Help Desk | Issuetrak | |
|---|---|---|
| Likelihood to Recommend | 9.4 | 7.0 |
| Likelihood to Renew | 10.0 | 4.0 |
| Support Rating | - | 10.0 |