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HappyFox Help Desk vs. SAP Service Cloud

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HappyFox Help Desk

14 Reviews and Ratings

SAP Service Cloud

154 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    SAP Service Cloud

    Score8.5 out of 10
    		N/ASAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
    Pricing
    HappyFox Help DeskSAP Service Cloud
    Editions & Modules
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    HappyFox Help DeskSAP Service Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are offered for annual and biannuall billing on per agent plans.—
    More Pricing Information
    Community Pulse
    HappyFox Help DeskSAP Service Cloud
    Considered Both Products
    Tenmiles Corporation
    No answer on this topic
    SAP
    Cate Joe
    Information Technology Specialist in Information Technology at Union Bank (Banking, 1001-5000 employees)
    Chose SAP Service Cloud
    SAP Service Cloud is the most friendly application, where the designing and the deployment of the software are all controlled. Further, SAP Service Cloud outlines all the terms and analytical procedures used by the company, a factor that controls the direction enterprises take …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HappyFox Help DeskSAP Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of HappyFox Help Desk and SAP Service Cloud
    Feature
    HappyFox Help Desk
    9.6
    5 Ratings
    SAP Service Cloud
    -
    Ratings
    Organize and prioritize service tickets10.05 Ratings00 Ratings
    Expert directory9.03 Ratings00 Ratings
    Subscription-based notifications10.04 Ratings00 Ratings
    ITSM collaboration and documentation9.14 Ratings00 Ratings
    Ticket creation and submission10.05 Ratings00 Ratings
    Ticket response9.55 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of HappyFox Help Desk and SAP Service Cloud
    Feature
    HappyFox Help Desk
    9.1
    5 Ratings
    SAP Service Cloud
    -
    Ratings
    External knowledge base9.24 Ratings00 Ratings
    Internal knowledge base9.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HappyFox Help Desk and SAP Service Cloud
    Feature
    HappyFox Help Desk
    9.1
    3 Ratings
    SAP Service Cloud
    -
    Ratings
    Customer portal9.43 Ratings00 Ratings
    IVR8.42 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration9.43 Ratings00 Ratings
    User Ratings
    HappyFox Help DeskSAP Service Cloud
    Likelihood to Recommend
    9.4
    (6 ratings)
    8.7
    (83 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.2
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (52 ratings)