TrustRadius: an HG Insights company

HappyFox Help Desk vs. Sprinklr Service

Save this comparison

Save this comparison

HappyFox Help Desk

14 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    HappyFox Help DeskSprinklr Service
    Editions & Modules
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    HappyFox Help DeskSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscounts are offered for annual and biannuall billing on per agent plans.Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    HappyFox Help DeskSprinklr Service
    Incident and problem management
    Comparison of Incident and problem management features of HappyFox Help Desk and Sprinklr Service
    Feature
    HappyFox Help Desk
    9.6
    5 Ratings
    Sprinklr Service
    -
    Ratings
    Organize and prioritize service tickets10.05 Ratings00 Ratings
    Expert directory9.03 Ratings00 Ratings
    Subscription-based notifications10.04 Ratings00 Ratings
    ITSM collaboration and documentation9.14 Ratings00 Ratings
    Ticket creation and submission10.05 Ratings00 Ratings
    Ticket response9.55 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of HappyFox Help Desk and Sprinklr Service
    Feature
    HappyFox Help Desk
    9.1
    5 Ratings
    Sprinklr Service
    -
    Ratings
    External knowledge base9.24 Ratings00 Ratings
    Internal knowledge base9.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HappyFox Help Desk and Sprinklr Service
    Feature
    HappyFox Help Desk
    9.1
    3 Ratings
    Sprinklr Service
    -
    Ratings
    Customer portal9.43 Ratings00 Ratings
    IVR8.42 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration9.43 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of HappyFox Help Desk and Sprinklr Service
    Feature
    HappyFox Help Desk
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of HappyFox Help Desk and Sprinklr Service
    Feature
    HappyFox Help Desk
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    HappyFox Help DeskSprinklr Service
    Likelihood to Recommend
    9.4
    (6 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)