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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HappyFox Help Desk

    Score8.3 out of 10
    N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    HappyFox Help DeskSysAid
    Editions & Modules
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    HappyFox Help DeskSysAid
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsDiscounts are offered for annual and biannuall billing on per agent plans.SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    HappyFox Help DeskSysAid
    Considered Both Products
    Tenmiles Corporation
    No answer on this topic
    SysAid Technologies
    Chose SysAid
    SysAid is a nice in-between the products I listed. It has as we need without too much and it is HIPAA compliant; which matters to us. Connectwise is a nice suite of products but would be too much for this company; although we have adopted ConnectWise Control in-house and that …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HappyFox Help DeskSysAid
    Incident and problem management
    Comparison of Incident and problem management features of HappyFox Help Desk and SysAid
    Feature
    HappyFox Help Desk
    9.6
    5 Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets10.05 Ratings9.9177 Ratings
    Expert directory9.03 Ratings8.0144 Ratings
    Subscription-based notifications10.04 Ratings9.9127 Ratings
    ITSM collaboration and documentation9.14 Ratings9.4145 Ratings
    Ticket creation and submission10.05 Ratings00 Ratings
    Ticket response9.55 Ratings00 Ratings
    Service restoration00 Ratings8.9125 Ratings
    Self-service tools00 Ratings8.3171 Ratings
    ITSM reports and dashboards00 Ratings9.4154 Ratings
    Self Help Community
    Comparison of Self Help Community features of HappyFox Help Desk and SysAid
    Feature
    HappyFox Help Desk
    9.1
    5 Ratings
    SysAid
    -
    Ratings
    External knowledge base9.24 Ratings00 Ratings
    Internal knowledge base9.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HappyFox Help Desk and SysAid
    Feature
    HappyFox Help Desk
    9.1
    3 Ratings
    SysAid
    -
    Ratings
    Customer portal9.43 Ratings00 Ratings
    IVR8.42 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration9.43 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of HappyFox Help Desk and SysAid
    Feature
    HappyFox Help Desk
    -
    Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement00 Ratings9.8144 Ratings
    Asset management dashboard00 Ratings8.9151 Ratings
    Policy and contract enforcement00 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of HappyFox Help Desk and SysAid
    Feature
    HappyFox Help Desk
    -
    Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository00 Ratings9.8130 Ratings
    Change calendar00 Ratings9.8109 Ratings
    Service-level management00 Ratings9.8135 Ratings
    User Ratings
    HappyFox Help DeskSysAid
    Likelihood to Recommend
    9.4
    (6 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.9
    (19 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)