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HCL Sametime vs. Talkdesk

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HCL Sametime

21 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HCL Sametime

    Score8 out of 10
    		N/AHCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.N/A

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    HCL SametimeTalkdesk
    Editions & Modules
    No answers on this topic
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    HCL SametimeTalkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Features
    HCL SametimeTalkdesk
    Cloud PBX
    Comparison of Cloud PBX features of HCL Sametime and Talkdesk
    Feature
    HCL Sametime
    8.4
    7 Ratings
    Talkdesk
    -
    Ratings
    Hosted PBX9.02 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.02 Ratings00 Ratings
    User templates8.02 Ratings00 Ratings
    Call reports8.02 Ratings00 Ratings
    Directory of employee names8.07 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of HCL Sametime and Talkdesk
    Feature
    HCL Sametime
    8.0
    8 Ratings
    Talkdesk
    -
    Ratings
    Answering rules8.05 Ratings00 Ratings
    Call recording8.02 Ratings00 Ratings
    Call park8.01 Ratings00 Ratings
    Call screening8.02 Ratings00 Ratings
    Message alerts8.06 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of HCL Sametime and Talkdesk
    Feature
    HCL Sametime
    8.0
    6 Ratings
    Talkdesk
    -
    Ratings
    Video conferencing8.06 Ratings00 Ratings
    Audio conferencing8.05 Ratings00 Ratings
    Video screen sharing8.01 Ratings00 Ratings
    Instant messaging8.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of HCL Sametime and Talkdesk
    Feature
    HCL Sametime
    8.0
    8 Ratings
    Talkdesk
    -
    Ratings
    Mobile app for iOS8.08 Ratings00 Ratings
    Mobile app for Android8.07 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of HCL Sametime and Talkdesk
    Feature
    HCL Sametime
    -
    Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.0236 Ratings
    Call scripts00 Ratings7.0213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.5305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of HCL Sametime and Talkdesk
    Feature
    HCL Sametime
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.2299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings7.9230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    HCL SametimeTalkdesk
    Likelihood to Recommend
    7.0
    (10 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.5
    (37 ratings)
    Usability
    8.6
    (2 ratings)
    8.5
    (299 ratings)
    Availability
    10.0
    (1 ratings)
    10.0
    (7 ratings)
    Performance
    9.0
    (1 ratings)
    10.0
    (7 ratings)
    Support Rating
    8.3
    (4 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)