HCL Sametime vs. Zendesk Talk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HCL Sametime | Score8 out of 10 | N/A | HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information. | N/A |
 Zendesk Talk | Score8.6 out of 10 | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
| HCL Sametime | Zendesk Talk | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| HCL Sametime | Zendesk Talk | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 9.9 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.6 | 10.0 |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.3 | 5.0 |
| Ease of integration | 9.0 | - |
| Product Scalability | 10.0 | - |