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HCL Sametime vs. Zoom Phone

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HCL Sametime

21 Reviews and Ratings

Zoom Phone

113 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HCL Sametime

    Score8 out of 10
    		N/AHCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.N/A

    Zoom Phone

    Score9 out of 10
    		N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    HCL SametimeZoom Phone
    Editions & Modules
    No answers on this topic
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    HCL SametimeZoom Phone
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Features
    HCL SametimeZoom Phone
    Cloud PBX
    Comparison of Cloud PBX features of HCL Sametime and Zoom Phone
    Feature
    HCL Sametime
    8.4
    7 Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX9.02 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)9.02 Ratings9.619 Ratings
    User templates8.02 Ratings9.316 Ratings
    Call reports8.02 Ratings9.420 Ratings
    Directory of employee names8.07 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of HCL Sametime and Zoom Phone
    Feature
    HCL Sametime
    8.0
    8 Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules8.05 Ratings9.830 Ratings
    Call recording8.02 Ratings9.931 Ratings
    Call park8.01 Ratings9.924 Ratings
    Call screening8.02 Ratings9.923 Ratings
    Message alerts8.06 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of HCL Sametime and Zoom Phone
    Feature
    HCL Sametime
    8.0
    6 Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing8.06 Ratings9.520 Ratings
    Audio conferencing8.05 Ratings9.520 Ratings
    Video screen sharing8.01 Ratings9.720 Ratings
    Instant messaging8.01 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of HCL Sametime and Zoom Phone
    Feature
    HCL Sametime
    8.0
    8 Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS8.08 Ratings9.928 Ratings
    Mobile app for Android8.07 Ratings9.922 Ratings
    User Ratings
    HCL SametimeZoom Phone
    Likelihood to Recommend
    7.0
    (10 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    8.6
    (2 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (4 ratings)
    6.6
    (4 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)