Heap vs. Hotjar

Heap

381 Reviews and Ratings

Hotjar

347 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Heap	Score7.9 out of 10	Small Businesses (1-50 employees)	Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.	$0 per month
Hotjar	Score8.3 out of 10	N/A	Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.	$39 per month 100 daily sessions

Pricing

Heap

Hotjar

Free: $0
Up to 10k sessions/month
Growth: Starting at $3,600 annually
Up to 300k sessions/year
Pro: Contact Heap Sales
Custom sessions per month and unlimited projects
Premier: Contact Heap Sales
Custom sessions per month

Hotjar Observe - Plus: $39
per month 100 daily sessions
Hotjar Ask - Plus: $59
per month 250 monthly responses
Hotjar Ask - Business: $79
per month Starting from 500 monthly responses
Hotjar Observe - Business: $99
per month Starting from 500 daily sessions
Hotjar Scale - Business: $213
per month Starting from 500 daily sessions
Hotjar Ask - Scale: Contact Sales
per month unlimited volume

Pricing Offerings
Heap	Hotjar
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	No

Optional

No setup fee

Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

Discount available for annual pricing.

Community Pulse
Key User Insights
	Heap	Hotjar
Considered Both Products	Heap Matthew Carter UX research in Product Management at Laka (Insurance, 11-50 employees) Chose Heap I didn't select heap. Someone else did. I wasn't consulted during the process either, it was there before I arrived and we recently renewed, but I wasn't part of that process. Hotjar was alright, the heapmap is a neat way to quickly show non-experts where we might have an … Incentivized Helpful? Verified User Chose Heap Heap has an edge on Google Analytics due to auto-capture and ease of defining events. Heap has an edge on Hotjar, as it helps build funnels and has powerful filter/group by capabilities. FullStory is just session recording and focuses on one aspect of [the] engagement. Incentivized Helpful? Verified User Chose Heap We are actually using both Heap and Hotjar conjunctly. The only reason I use Heap more than Hotjar is because I don't want to have to learn a new application. Incentivized Helpful? rishabh mishra Senior Project Manager in Engineering at E2E Telelink India Pvt Ltd (Telecommunications, 201-500 employees) Chose Heap Google Analytics stacks up for high level traffic and marketing data but not ideal for enterprises looking user level product interactions in detail. On the other hand Heap stood out for its automatic data capturing, faster onboarding, easy to use dashboards, Highly integrable … Incentivized Helpful? Verified User Chose Heap The ability to view events in real time as they occur, restrict them to just show mine, and then create dashboards using those events is the finest feature for me. It eliminates the requirement for constant 100% accuracy in documentation maintenance and guessing. I can monitor … Incentivized Helpful? Verified User Chose Heap What really stood out was the auto capture functionality and the ability to do as many custom reporting as we can, and it had very comparable features to a lot of other user analytics tools, but we liked how clean it was at pulling in data as well. definitely recommend for … Incentivized Helpful? Verified User Chose Heap User tagging and Live tracking is one of the best implementation I've seen with Heap compare to GA & HJ Incentivized Helpful? Verified User Chose Heap Heap is analytics ready and already gathering insights. You don't need to know which metrics to track then wait for data to be collected. You just choose to report on them and the data is already available. Incentivized Helpful? Verified User Chose Heap We use all 3 Incentivized Helpful? Verified User Chose Heap I think Heap is more powerful overall than the other tools I've used. GA is great for getting started with analytics and understanding the basic concepts. They are a lot more boxed in, in terms of what the user can do. Mixpanel is really powerful for tracking on mobile apps and … Incentivized Helpful?	Contentsquare No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Heap	Hotjar
Likelihood to Recommend	8.1 (232 ratings)	10.0 (104 ratings)
Likelihood to Renew	9.3 (9 ratings)	5.1 (2 ratings)
Usability	8.9 (64 ratings)	9.7 (6 ratings)
Availability	9.1 (2 ratings)	- (0 ratings)
Performance	8.4 (61 ratings)	- (0 ratings)
Support Rating	9.0 (8 ratings)	9.6 (4 ratings)
Implementation Rating	9.0 (3 ratings)	- (0 ratings)
Configurability	9.1 (1 ratings)	- (0 ratings)
Ease of integration	9.1 (1 ratings)	9.0 (1 ratings)
Product Scalability	7.3 (2 ratings)	- (0 ratings)
Vendor post-sale	8.2 (1 ratings)	- (0 ratings)
Vendor pre-sale	8.2 (1 ratings)	- (0 ratings)