| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Heap | Score7.9 out of 10 | Small Businesses (1-50 employees) | Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time. | $0 per month |
 Pendo.io | Score9.5 out of 10 | N/A | Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance. | N/A |
| Heap | Pendo.io | |||||||||||||||
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Heap | Pendo.io | |
|---|---|---|
| Considered Both Products | Chose Heap Heap is a clear winner when it comes to instrumentation. Pendo is more of a customer engagement platform but their instrumentation layer is still a bit light. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Pendo did not meet two of our key requirements: auto-capture of every user interaction (Pendo only captures events you manually tag, which becomes a part-time job on its own as the product changes), and a data warehouse integration (custom ETL pipelines have to be built and … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Pendo.io Heap is a tool used only for engagement analytics. It is quite robust and provides a flexible solution for collecting large sets of very granular user engagement data within our application. Definitions are easily created, definition rules are flexible and intuitive, and … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Heap | Pendo.io | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.9 |
| Likelihood to Renew | 9.3 | 9.0 |
| Usability | 8.9 | 8.9 |
| Availability | 9.1 | - |
| Performance | 8.4 | - |
| Support Rating | 9.0 | 9.7 |
| Online Training | - | 9.1 |
| Implementation Rating | 9.0 | 9.0 |
| Configurability | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |
