Hearsay, now part of Yext vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
| Hearsay, now part of Yext | Kustomer | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | Kustomer | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Hearsay, now part of Yext | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | - | 7.9 |
| Usability | 9.0 | 10.0 |
| Availability | - | 9.1 |
| Performance | - | 6.4 |
| Support Rating | 9.0 | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | - | 8.3 |
| Implementation Rating | - | 7.9 |
| Configurability | - | 7.9 |
| Ease of integration | - | 7.2 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.7 |
| Vendor pre-sale | - | 9.1 |