Help.com vs. Olark
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help.com | Score10 out of 10 | N/A | Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. | $80 per simultaneous active user |
 Olark | Score10 out of 10 | N/A | Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support. | $15 per month |
| Help.com | Olark | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Help.com Chat comes with unlimited logins and scales with your business. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Help.com | Olark | |||||||||||||
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| Chat Analytics and Reports |
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| Help.com | Olark | |
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| Likelihood to Recommend | 10.0 | 10.0 |
| Likelihood to Renew | - | 8.6 |
| Usability | - | 10.0 |
| Support Rating | 10.0 | 9.8 |
| Product Scalability | - | 8.0 |