Help Lightning vs. LogMeIn Rescue
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
 LogMeIn Rescue | Score8.7 out of 10 | N/A | LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue… | $1,299 per year |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | — | ||||||||||||||
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| Help Lightning | LogMeIn Rescue | |
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| Likelihood to Recommend | 10.0 | 8.1 |
| Likelihood to Renew | - | 7.9 |
| Usability | - | 8.3 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 9.1 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 8.2 |
| Product Scalability | - | 9.1 |