Help Scout vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Multi-Channel Help |
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| Help Scout | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 7.1 | 8.0 |
| Likelihood to Renew | 7.0 | 9.3 |
| Usability | 10.0 | 8.0 |
| Support Rating | - | 9.3 |
| Implementation Rating | - | 9.1 |