TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Paligo

    Score9.3 out of 10
    N/APaligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

    $4,800

    per year per seat

    Pricing
    HelpjuicePaligo
    Editions & Modules
    No answers on this topic
    Professional
    from $4800
    per year
    Business
    Contact Sales
    per year
    Enterprise
    Contact Sales
    per year
    Offerings
    Pricing Offerings
    HelpjuicePaligo
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.—
    More Pricing Information
    Features
    HelpjuicePaligo
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice and Paligo
    Feature
    Helpjuice
    4.0
    3 Ratings
    Paligo
    -
    Ratings
    Organize and prioritize service tickets2.02 Ratings00 Ratings
    Expert directory7.02 Ratings00 Ratings
    Subscription-based notifications2.02 Ratings00 Ratings
    ITSM collaboration and documentation4.03 Ratings00 Ratings
    Ticket creation and submission4.02 Ratings00 Ratings
    Ticket response5.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice and Paligo
    Feature
    Helpjuice
    6.5
    4 Ratings
    Paligo
    -
    Ratings
    External knowledge base5.03 Ratings00 Ratings
    Internal knowledge base8.03 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice and Paligo
    Feature
    Helpjuice
    6.0
    3 Ratings
    Paligo
    -
    Ratings
    Customer portal5.03 Ratings00 Ratings
    IVR6.01 Ratings00 Ratings
    Social integration8.01 Ratings00 Ratings
    Email support3.02 Ratings00 Ratings
    Help Desk CRM integration8.01 Ratings00 Ratings
    User Ratings
    HelpjuicePaligo
    Likelihood to Recommend
    2.0
    (4 ratings)
    9.4
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (24 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)