TrustRadius: an HG Insights company

Helpjuice vs. ProProfs Help Desk

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    ProProfs Help Desk

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…

    $29.99

    per month per user

    Pricing
    HelpjuiceProProfs Help Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Unlimited Users
    Team
    $29.99
    per month per user
    ENTERPRISE
    $ 499 per month
    Unlimited Users
    Offerings
    Pricing Offerings
    HelpjuiceProProfs Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.—
    More Pricing Information
    Features
    HelpjuiceProProfs Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice and ProProfs Help Desk
    Feature
    Helpjuice
    4.0
    3 Ratings
    ProProfs Help Desk
    8.2
    1 Ratings
    Organize and prioritize service tickets2.02 Ratings8.21 Ratings
    Expert directory7.02 Ratings00 Ratings
    Subscription-based notifications2.02 Ratings00 Ratings
    ITSM collaboration and documentation4.03 Ratings7.31 Ratings
    Ticket creation and submission4.02 Ratings9.11 Ratings
    Ticket response5.02 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice and ProProfs Help Desk
    Feature
    Helpjuice
    6.5
    4 Ratings
    ProProfs Help Desk
    8.2
    1 Ratings
    External knowledge base5.03 Ratings00 Ratings
    Internal knowledge base8.03 Ratings8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice and ProProfs Help Desk
    Feature
    Helpjuice
    6.0
    3 Ratings
    ProProfs Help Desk
    7.7
    1 Ratings
    Customer portal5.03 Ratings00 Ratings
    IVR6.01 Ratings00 Ratings
    Social integration8.01 Ratings00 Ratings
    Email support3.02 Ratings8.21 Ratings
    Help Desk CRM integration8.01 Ratings7.31 Ratings
    User Ratings
    HelpjuiceProProfs Help Desk
    Likelihood to Recommend
    2.0
    (4 ratings)
    6.4
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (1 ratings)