TrustRadius: an HG Insights company

Helpshift vs. Kustomer

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Helpshift

10 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpshift

    Score8 out of 10
    		N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    HelpshiftKustomer
    Editions & Modules
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    HelpshiftKustomer
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    HelpshiftKustomer
    Incident and problem management
    Comparison of Incident and problem management features of Helpshift and Kustomer
    Feature
    Helpshift
    6.4
    4 Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets5.54 Ratings8.017 Ratings
    Expert directory3.64 Ratings8.314 Ratings
    Subscription-based notifications6.43 Ratings8.513 Ratings
    ITSM collaboration and documentation4.53 Ratings8.013 Ratings
    Ticket creation and submission9.13 Ratings8.018 Ratings
    Ticket response9.14 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpshift and Kustomer
    Feature
    Helpshift
    5.0
    4 Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base1.04 Ratings8.014 Ratings
    Internal knowledge base9.13 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpshift and Kustomer
    Feature
    Helpshift
    4.5
    4 Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal5.53 Ratings8.611 Ratings
    IVR2.71 Ratings8.310 Ratings
    Social integration7.31 Ratings7.314 Ratings
    Email support2.74 Ratings10.018 Ratings
    Help Desk CRM integration4.52 Ratings6.013 Ratings
    User Ratings
    HelpshiftKustomer
    Likelihood to Recommend
    9.1
    (4 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)