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Helpshift vs. LiveAgent

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Helpshift

10 Reviews and Ratings

LiveAgent

144 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpshift

    Score8 out of 10
    		N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    HelpshiftLiveAgent
    Editions & Modules
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    HelpshiftLiveAgent
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.—
    More Pricing Information
    Features
    HelpshiftLiveAgent
    Incident and problem management
    Comparison of Incident and problem management features of Helpshift and LiveAgent
    Feature
    Helpshift
    6.4
    4 Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets5.54 Ratings7.956 Ratings
    Expert directory3.64 Ratings7.947 Ratings
    Subscription-based notifications6.43 Ratings7.042 Ratings
    ITSM collaboration and documentation4.53 Ratings6.838 Ratings
    Ticket creation and submission9.13 Ratings8.458 Ratings
    Ticket response9.14 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpshift and LiveAgent
    Feature
    Helpshift
    5.0
    4 Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base1.04 Ratings10.049 Ratings
    Internal knowledge base9.13 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpshift and LiveAgent
    Feature
    Helpshift
    4.5
    4 Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal5.53 Ratings10.053 Ratings
    IVR2.71 Ratings7.028 Ratings
    Social integration7.31 Ratings8.150 Ratings
    Email support2.74 Ratings7.454 Ratings
    Help Desk CRM integration4.52 Ratings10.046 Ratings
    User Ratings
    HelpshiftLiveAgent
    Likelihood to Recommend
    9.1
    (4 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (4 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)