Front vs. Hiver
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Front | Score7.1 out of 10 | N/A | Front is a communication hub that helps businesses keep the human touch in every interaction. | $29 per month per user |
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
| Front | Hiver | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only. | 20% discount for annual pricing. | ||||||||||||||
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| Front | Hiver | |||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Front | Hiver | |
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| Likelihood to Recommend | 6.5 | 8.0 |
| Usability | 9.0 | 9.0 |
| Support Rating | 9.8 | 4.0 |