Hiver vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Hiver | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.0 |
| Likelihood to Renew | - | 7.9 |
| Usability | 9.0 | 10.0 |
| Availability | - | 9.1 |
| Performance | - | 6.4 |
| Support Rating | 4.0 | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | - | 8.3 |
| Implementation Rating | - | 7.9 |
| Configurability | - | 7.9 |
| Ease of integration | - | 7.2 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.7 |
| Vendor pre-sale | - | 9.1 |