Hiya Connect vs. Phone.com

Hiya Connect

Phone.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Hiya Connect	Score 9.3 out of 10	N/A	Hiya Connect, from Hiya headquartered in a Seattle, is a software solution designed to help improve the user's answer rate, and supports reputation management, secure and branded calls, and provides call performance analytics.	N/A
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

Hiya Connect

Phone.com

Editions & Modules

No answers on this topic

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Offerings

Pricing Offerings
Hiya Connect	Phone.com
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

More Pricing Information

Community Pulse
	Hiya Connect	Phone.com

Features

Hiya Connect

Phone.com

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Hiya Connect - Ratings	Phone.com 10.0 2 Ratings 22% above category average
Hosted PBX	00 Ratings	10.02 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings
Directory of employee names	00 Ratings	10.02 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Hiya Connect - Ratings	Phone.com 10.0 2 Ratings 17% above category average
Answering rules	00 Ratings	10.02 Ratings
Call recording	00 Ratings	10.02 Ratings
Call park	00 Ratings	10.01 Ratings
Call screening	00 Ratings	10.02 Ratings
Message alerts	00 Ratings	10.02 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Hiya Connect - Ratings	Phone.com 10.0 1 Ratings 22% above category average
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Hiya Connect - Ratings	Phone.com 10.0 2 Ratings 23% above category average
Mobile app for iOS	00 Ratings	10.01 Ratings
Mobile app for Android	00 Ratings	10.01 Ratings

Best Alternatives
	Hiya Connect	Phone.com
Small Businesses	Zoom Phone Score 9.0 out of 10	CloudTalk Score 7.3 out of 10
Medium-sized Companies	Zoom Phone Score 9.0 out of 10	CloudTalk Score 7.3 out of 10
Enterprises	Zoom Phone Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Hiya Connect	Phone.com
Likelihood to Recommend	9.0 (1 ratings)	10.0 (2 ratings)
Usability	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Hiya Connect	Phone.com
Likelihood to Recommend	Hiya, Inc Hiya Connect is well suited for any company or organization that is looking to increase its brand recognition with their customer or client base. The difference between unbranded vs. branded outbound calls is great considering many people would not pick up a call from a number they do not trust or recognize. It's important for the client to know from what organization and from where the call is coming. Incentivized Verified User Anonymous Read full review	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review
Pros	Hiya, Inc Branded Calling Spam Prevention Improve Connect Rates Incentivized Verified User Anonymous Read full review	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
Cons	Hiya, Inc Integrations with dialers More robust reporting Email notifications Incentivized Verified User Anonymous Read full review	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review
Usability	Hiya, Inc Hiya Connect is really easy to implement and use. The dashboard and analytics on the website are easy to use and understand. The implementation period took less than a week -- it was as seamless as it can get. Incentivized Verified User Anonymous Read full review	Phone.com No answers on this topic
Alternatives Considered	Hiya, Inc We selected Hiya Connect because it had the best contract and cost structure. Incentivized Verified User Anonymous Read full review	Phone.com No answers on this topic
Return on Investment	Hiya, Inc Higher connect rates Increase in meeting conversions Increase in prospect trust Incentivized Verified User Anonymous Read full review	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
ScreenShots		Phone.com Screenshots