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Hiya Connect

Score9.3 out of 10

2 Reviews and Ratings

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What is Hiya Connect?

Hiya Connect, from Hiya headquartered in a Seattle, is a software solution designed to help improve the user's answer rate, and supports reputation management, secure and branded calls, and provides call performance analytics.

Categories & Use Cases

Reviews

What users are saying about Hiya Connect.
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Hiya Connect - Easy to Implement & Easy to Use

Incentivized
Verified User
Manager in Legal (51-200 employees employees)

Use Cases and Deployment Scope

We use Hiya Connect to brand outgoing calls. The business problems the product addresses are answer rates and recognition of our brand and company. The goal of implementing Hiya Connect was to increase our answer rates and company recognition for our clients. After going live with Hiya Connect, we saw an increase in answer rates.

Pros

  • Brand calls
  • Increase answer rates
  • Geotag calls

Cons

  • Nothing

Return on Investment

  • Positively increase answer rates
  • Reduce unresponsiveness

Usability

Quick and easy branded calls - Hiya Connect!

Incentivized
Verified User
Manager in Corporate (201-500 employees employees)

Use Cases and Deployment Scope

We use Hiya Connect for branded calling of our remote workforce. Previously we would show as unknown caller, but after implementing Hiya Connect we were able to display our company name, reason for call, and in some cases display our logo. We have been using Hiya Connect for a couple of years now.

Pros

  • Branded Calling
  • Spam Prevention
  • Improve Connect Rates

Cons

  • Integrations with dialers
  • More robust reporting
  • Email notifications

Return on Investment

  • Higher connect rates
  • Increase in meeting conversions
  • Increase in prospect trust

Usability

Other Software Used

Outreach, HubSpot CRM, NeverBounce a ZoomInfo company