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Hootsuite vs. Khoros Service

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Hootsuite

1,188 Reviews and Ratings

Khoros Service

232 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hootsuite

    Score7.9 out of 10
    		N/AHootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from…

    $149

    per month Starts at 1 user, 5 social accounts

    Khoros Service

    Score8.9 out of 10
    Enterprise companies (1,001+ employees)
    		Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…N/A
    Pricing
    HootsuiteKhoros Service
    Editions & Modules
    Standard
    $99
    per month (billed annually) Starts at 1 user, 10 social accounts
    Advanced
    $249
    per month (billed annually) Starts at 1 user, unlimited social accounts
    Enterprise
    Custom Pricing
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    HootsuiteKhoros Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsPlans can be paid monthly or annually, with a discount for annual pricing.Pricing is variable based on the needs of the customer.
    More Pricing Information
    Community Pulse
    HootsuiteKhoros Service
    Considered Both Products
    Hootsuite
    Genevieve Flannery
    Engagement Coach in Social Media at STARTEK (Automotive, 501-1000 employees)
    Chose Hootsuite
    Hootsuite was a better tool than Spredfast and less cumbersome, however, the missed posts did require more staffing and revenue that could have been saved if the tool was able to deliver all posts across all platforms. The design is user-friendly and easy to ready and provides …
    Incentivized
    Verified User
    Chose Hootsuite
    I enjoy Khoros and Buffer a lot more. Hootsuite was filled with false promises and Khoros and Buffer are very straightforward in what they can provide. Buffer has few capabilities but you are aware of then when you purchase it. Khoros is very robust especially for enterprise …
    Incentivized
    Khoros (Formerly Spredfast + Lithium)
    Leo McDonough
    Content Strategist in Social Media at ICUC Social (Marketing & Advertising, 201-500 employees)
    Chose Khoros Service
    In my opinion, Khoros Marketing is superior to Khoros Care in every way except queue management. Sprinklr, Hootsuite, and Social Studio are all similar products in terms of responding to users, but they are not as flexible with labeling.
    Incentivized
    Kevin Perry
    Digital CX Ops Manager in Customer Service at Midcontinent (Telecommunications, 1001-5000 employees)
    Chose Khoros Service
    Out experience with Khoros Care has been leaps and bounds better than what it was with Hootsuite. Hootsuite was designed for and is good as a pure marketing tool, however, when we used Hootsuite it was not good about flowing conversations in a natural manner or allowing for …
    Incentivized
    Julien Durand Burgoyne
    Sr. Manager Social Media in Customer Service at Videotron (Telecommunications, 5001-10,000 employees)
    Chose Khoros Service
    Hootsuite is less suited for a bigger team. Dimelo and Clarabridge are pretty similar for day to day operations. Clarabridge has great analytics but Khoros Care is one of the fastest at integrating new channels and has a clearer long term vision.
    Incentivized
    Verified User
    Chose Khoros Service
    Wow, Khoros is MUCH better than Hootsuite. I used Hootsuite at a previous company and they over-promised and under-delivered. Hootsuite was not the most user-friendly and was a mess for community management purposes. I wound up signing on for Hootsuite and did not use it how I …
    Incentivized
    Yannick Pierre
    Crowd, Sales & Service Lead in Social Media at Telstra (Telecommunications, 10,001+ employees)
    Chose Khoros Service
    Hootsuite, Percolate and Salesforce have been reviewed or used in the past. The main benefit of Khoros social management is it is a platform that has been built from the ground up focused on customer service.
    Incentivized
    Verified User
    Chose Khoros Service
    Salesforce, Spark Central, Hootsuite, Sprinklr, Zendesk, Sprout Social
    Incentivized
    Robert Thomson
    Developer in Social Media at Sky (Consumer Services, 10,001+ employees)
    Chose Khoros Service
    While we've used Hootsuite and various other similar listening tools in the past, most of these tools either present information in a raw/limited and unthreaded form or lack the context and proper case management functions that you would expect to build around customer support …
    Verified User
    Chose Khoros Service
    KC fails to punch up. More features, reliability etc come as an offering with other products.
    Incentivized
    Verified User
    Chose Khoros Service
    It would be too long to list every pro and con. However, Khoros Care is built for asynchronous digital engagement and it shows throughout most of its features. It performs better, the agent workflow is better, and the reporting and analytics are better. On top of that, it …
    Incentivized
    Mercia Mnisi
    Customer Success Manager in Customer Service at YOUKNOW Digital (Information Technology & Services, 11-50 employees)
    Chose Khoros Service
    Much more basic features compared to Care and limited scalability and UI of multiple streams is quite overwhelming compared to Care's one-column view.
    Incentivized
    Tim Lopez
    Head of Social Media Customer Care in Customer Service at Okta and Symantec (Information Technology & Services, 5001-10,000 employees)
    Chose Khoros Service
    All of these tools claim to handle Social Care, and some may do an okay job at it. However, Khoros Care was developed with the agent experience and customer experience in mind, and with scalability in mind. It's very clear that one tool is superior above all, and that others …
    Incentivized
    Verified User
    Chose Khoros Service
    I've used several other platforms, such as Percolate, Social Studio, Sprout Social, and Spredfast [Khoros]. Khoros is the strongest platform when it comes to social response and tagging (for analytics purposes). However, the in-platform analytics could use some work - you can't …
    Incentivized
    Liam Woods
    Community Channel Manager in Product Management at AGL Energy (Utilities, 1001-5000 employees)
    Chose Khoros Service
    Hootsuite, Sprout social were two tools we had used previously - they were certainly manageable for smaller-scale social media support, however, were largely no-frills and did not offer the level of depth in integrations and analytics that Khoros did. Workflow was also not up …
    Incentivized
    Verified User
    Chose Khoros Service
    I have had the most experience with Radian6 from Salesforce, where conversations are easily managed. However, the abilities and capacities that Khoros has far exceed that offer. Particularly notable is the author profile, where you can add specific account-related information …
    Incentivized
    Aimee Iannone
    Social Media Specialist in Marketing at Beyond Bank Australia (Banking, 501-1000 employees)
    Chose Khoros Service
    When evaluating other social media platforms, we found that Khoros had the most functionality for all the things we wanted to achieve: monitoring, publishing, reporting.

    Khoros was in the middle price range and, in our evaluation, provided the best range of features.
    Incentivized
    Philip Blum
    Sr. Manager, Social Media Customer Care in Customer Service at Time Warner Cable (Telecommunications, 10,001+ employees)
    Chose Khoros Service
    We adopted Khoros in its early beginnings, after being tied to Radian6 for customer engagement-- and while we still utilize Radian6 for certain reports, I couldn't imagine going back to that platform to interact with customers. As stated, Khoros has become our primary …
    Bill Gerth
    Director, Customer Service Strategy & Operations in Customer Service at Comcast (Media Production, 10,001+ employees)
    Chose Khoros Service
    Khoros provides a full stack of digital solutions for the business. Khoros has moved away from just social engagement and now provides a full written channel solution.
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HootsuiteKhoros Service
    Listening/monitoring
    Comparison of Listening/monitoring features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    6.6
    275 Ratings
    Khoros Service
    -
    Ratings
    Boolean keyword searches6.0185 Ratings00 Ratings
    Filtering out noise/spam5.9193 Ratings00 Ratings
    Sentiment analysis6.1187 Ratings00 Ratings
    Broad channel coverage8.5255 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    7.5
    383 Ratings
    Khoros Service
    -
    Ratings
    Content planning and scheduling8.9382 Ratings00 Ratings
    Audience targeting6.5260 Ratings00 Ratings
    Content optimization7.0312 Ratings00 Ratings
    Workflow management7.8322 Ratings00 Ratings
    Engagement
    Comparison of Engagement features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    7.8
    308 Ratings
    Khoros Service
    -
    Ratings
    Automated routing and prioritization7.4220 Ratings00 Ratings
    Customer interaction histories7.6237 Ratings00 Ratings
    Bulk actions8.3265 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    7.4
    295 Ratings
    Khoros Service
    -
    Ratings
    Lead generation6.3177 Ratings00 Ratings
    Content marketing8.2263 Ratings00 Ratings
    Paid media management7.6175 Ratings00 Ratings
    Campaigns and promotions7.6225 Ratings00 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    9.2
    376 Ratings
    Khoros Service
    -
    Ratings
    Twitter9.0344 Ratings00 Ratings
    Facebook9.7360 Ratings00 Ratings
    LinkedIn9.5314 Ratings00 Ratings
    Google+8.960 Ratings00 Ratings
    Instagram9.7316 Ratings00 Ratings
    Pinterest9.2161 Ratings00 Ratings
    YouTube8.4149 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    8.0
    306 Ratings
    Khoros Service
    -
    Ratings
    Campaign success analytics8.4282 Ratings00 Ratings
    Real-time tracking7.6282 Ratings00 Ratings
    Competitor analysis8.0189 Ratings00 Ratings
    Account management
    Comparison of Account management features of Hootsuite and Khoros Service
    Feature
    Hootsuite
    7.7
    316 Ratings
    Khoros Service
    -
    Ratings
    Role-based user permissions & privileges8.7268 Ratings00 Ratings
    Mobile access6.8294 Ratings00 Ratings
    User Ratings
    HootsuiteKhoros Service
    Likelihood to Recommend
    8.0
    (444 ratings)
    8.5
    (112 ratings)
    Likelihood to Renew
    8.6
    (89 ratings)
    8.2
    (78 ratings)
    Usability
    9.0
    (83 ratings)
    7.3
    (7 ratings)
    Availability
    9.8
    (21 ratings)
    9.0
    (2 ratings)
    Performance
    9.8
    (19 ratings)
    9.0
    (2 ratings)
    Support Rating
    7.0
    (263 ratings)
    8.1
    (9 ratings)
    In-Person Training
    6.0
    (1 ratings)
    9.0
    (2 ratings)
    Online Training
    9.0
    (17 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    8.0
    (39 ratings)
    7.6
    (70 ratings)
    Configurability
    7.2
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    7.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.1
    (3 ratings)
    8.3
    (77 ratings)
    Vendor post-sale
    8.9
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.3
    (18 ratings)
    -
    (0 ratings)