HubSpot CRM vs. Microsoft Dynamics 365

HubSpot CRM

5,030 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score8.3 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month

Pricing

HubSpot CRM

Microsoft Dynamics 365

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

No answers on this topic

Pricing Offerings
HubSpot CRM	Microsoft Dynamics 365
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	HubSpot CRM	Microsoft Dynamics 365
Considered Both Products	HubSpot Adam Montgomery Director of Sales in Sales at Taper (Renewables & Environment, 51-200 employees) Chose HubSpot CRM We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams … Incentivized Helpful? Dirk Emminger General Manager in Corporate at fctb. GmbH (Management Consulting, 1-10 employees) Chose HubSpot CRM Microsoft Dynamics is not very flexible in connecting with other apps or with other ideas and processes. Salesforce is definitely too costly and also the customer service is not working well. HubSpot is doing much better on that, and overall, it's the solution that has from our … Incentivized Helpful? Aravindan Shivaprakasam Digital Marketing Manager in Marketing at Pull Logic (Information Technology & Services, 11-50 employees) Chose HubSpot CRM Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the … Incentivized Helpful? Verified User Chose HubSpot CRM Actually, they work really well in tandem. We prefer to use HubSpot for the marketing efforts and Microsoft Dynamics for the tracking. Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot seemed to offer an easier out-of-the-box experience; the UI was simple and integrating our e-commerce platform was easy enough to set up. Managing customer records was pretty easy, although some of the features we wanted were locked behind paywalls and required special … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot is easily the best platform amongst these competitors Incentivized Helpful? Jason Price Chief Sales Officer in Sales at MSPMagic (Information Technology & Services, 1-10 employees) Chose HubSpot CRM HubSpot CRM is easier to use and requires fewer resources to implement and manage. Incentivized Helpful? Verified User Chose HubSpot CRM Low entry costs. Incentivized Helpful? Kenrich Henkel Sr. Business Development Manager in Sales at the Knowledge Academy (E-Learning, 11-50 employees) Chose HubSpot CRM Overall, HubSpot's combination of comprehensive features, user-friendly interface, integration capabilities, inbound marketing focus, and robust analytics make it a preferred choice. However, the choice of the best CRM solution ultimately depends on the specific needs and … Incentivized Helpful? Verified User Chose HubSpot CRM Looking at the features and our needs. When we sat together and match them all we ended up finalizing the HubSpot and also the price is very attractive compared to most of the others. Not only the price but the flexibility they offered us in the payment term was also better … Incentivized Helpful? Verified User Chose HubSpot CRM I was not a part of picking HubSpot but I have used other CRMs and as I have stated previously, I love the fact that you can see the leads from start to finish. You see it from new leads to closed won. It is easy to see the lead journey without having to go to too many screens … Incentivized Helpful? Adil Khan Robin Software Engineer \| Front-end Developer in Information Technology at Dhaka IT Solution (Information Technology & Services, 11-50 employees) Chose HubSpot CRM HubSpot CRM is a great organizing tool, making it easy to reach the right leads. It streamlined business operations, sales, marketing, and administrative platforms. HubSpot simplifies everything from marketing to selling to data management, which boosts overall sales. I like … Incentivized Helpful? Nick Schkrioba Director of Sales in Sales at Total Benefit Management (Human Resources, 11-50 employees) Chose HubSpot CRM HubSpot CRM is easier to use than the two above. It allows for less time learning the CRM and more time doing your job. Incentivized Helpful? Verified User Chose HubSpot CRM Hubspot was my company decision to use because of the easiest and clarity way to make tasks during the work time, like i said before. In My personal opinion about using this software im really glad that i dont need to use the previous softwares like i type up there. Im using … Incentivized Helpful? Verified User Chose HubSpot CRM We liked the available features for the cost and time to set up. Incentivized Helpful? Verified User Chose HubSpot CRM i have used this in a previous company. It has not been a pleasant experience. The design is basically ancient and not really intuitive Incentivized Helpful? Chad Jackson Senior Account Executive in Sales at Veoci (Computer Software, 51-200 employees) Chose HubSpot CRM HubSpot [CRM] gives you about 90% of what the paid CRM's provide. We selected HubSpot CRM because it was free, flexible, easy to use and customize, and would allow to connect to its marketing platform seamlessly. Incentivized Helpful? Jeffrey Pearson Account Executive in Sales at Provi (Food & Beverages, 201-500 employees) Chose HubSpot CRM I don't have a choice which CRM my company uses, I simply work here, but I love it compared others I have used in the past. It integrates well with others and doesn't crash all the time like they do. Incentivized Helpful? Verified User Chose HubSpot CRM Much more user-friendly overall. Incentivized Helpful? Brittany Cooper Assistant Director, Partnership Solutions in Customer Service at Huddle, Inc. (Sports, 51-200 employees) Chose HubSpot CRM I would vote for HubSpot CRM over both of the previous CRM systems I've used. The ease of use and breadth of reports makes it that much better. The constant reliance on HubSpot is also beneficial. It's necessary that I use it daily to be as efficient as possible in my tasks. … Incentivized Helpful? Verified User Chose HubSpot CRM I was not involved on the CRM side when we used Microsoft Dynamics, but I know that we stopped using Dynamics because it didn't fit our needs with our call center. I also believe that Dynamics wasn't as user-friendly as Hubspot CRM, and most of the time, when we wanted to … Incentivized Helpful? Carol Heckman Enterprise Sales Executive in Sales at Oransi (Business Supplies & Equipment, 11-50 employees) Chose HubSpot CRM [I feel] Dynamics 365 is a clunky mess. Difficult to use, not pretty, and you have to search for everything. HubSpot is the exact opposite. Incentivized Helpful?	Microsoft Susan Hammiche Marketing and Operations Manager in Corporate at SYSUSA, Inc (Information Technology and Services, 11-50 employees) Chose Microsoft Dynamics 365 While HubSpot CRM starts off as a free software, we went with Dynamics based on the additional features available at this time. MS Dynamics also works well with the other applications we already had in place. Besides that, they do both achieve a similar goal in the CRM field … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 I think Microsoft Dynamics CRM is far behind HubSpot CRM, especially for me as a marketer who is interested in lead management and nurturing. Incentivized Helpful? Rainer Byer Data Analyst in Sales at Lemontech (Information Technology & Services, 51-200 employees) Chose Microsoft Dynamics 365 Out of all the software and CRMs evaluated, Microsoft Dynamics 365 was the best suited for the company and team's needs. Incentivized Helpful? Patrick Stephens Director Of Communications at Freelance/Consultation (Education Management, 51-200 employees) Chose Microsoft Dynamics 365 Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

HubSpot CRM

Microsoft Dynamics 365

Comparison of Sales Force Automation features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 7.5 1588 Ratings	Microsoft Dynamics 365 6.9 70 Ratings
Customer data management / contact management	8.71530 Ratings	8.069 Ratings
Workflow management	6.51501 Ratings	8.067 Ratings
Territory management	4.9184 Ratings	6.051 Ratings
Opportunity management	7.61434 Ratings	7.063 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.81545 Ratings	7.066 Ratings
Contract management	7.9185 Ratings	7.052 Ratings
Quote & order management	7.61048 Ratings	6.048 Ratings
Interaction tracking	8.61489 Ratings	7.060 Ratings
Channel / partner relationship management	8.2186 Ratings	6.051 Ratings

Comparison of Customer Service & Support features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 7.8 1059 Ratings	Microsoft Dynamics 365 6.7 55 Ratings
Case management	8.6985 Ratings	6.051 Ratings
Call center management	6.1854 Ratings	7.045 Ratings
Help desk management	8.7907 Ratings	7.049 Ratings

Comparison of Marketing Automation features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 7.3 1398 Ratings	Microsoft Dynamics 365 7.5 67 Ratings
Lead management	7.81319 Ratings	8.061 Ratings
Email marketing	6.91330 Ratings	7.062 Ratings

Comparison of CRM Project Management features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 8.0 1449 Ratings	Microsoft Dynamics 365 8.3 64 Ratings
Task management	9.21391 Ratings	8.059 Ratings
Billing and invoicing management	7.6722 Ratings	8.044 Ratings
Reporting	7.21282 Ratings	9.053 Ratings

Comparison of CRM Reporting & Analytics features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 7.1 1418 Ratings	Microsoft Dynamics 365 7.0 65 Ratings
Forecasting	7.11118 Ratings	7.055 Ratings
Pipeline visualization	7.01347 Ratings	5.061 Ratings
Customizable reports	7.21307 Ratings	9.064 Ratings

Comparison of Customization features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 6.7 1354 Ratings	Microsoft Dynamics 365 7.8 67 Ratings
Custom fields	7.81327 Ratings	8.165 Ratings
Custom objects	5.31153 Ratings	8.060 Ratings
Scripting environment	6.3132 Ratings	7.048 Ratings
API for custom integration	7.6943 Ratings	8.052 Ratings

Comparison of Security features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 7.9 1311 Ratings	Microsoft Dynamics 365 6.5 62 Ratings
Single sign-on capability	8.01172 Ratings	7.056 Ratings
Role-based user permissions	7.81248 Ratings	6.057 Ratings

Comparison of Social CRM features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 5.6 896 Ratings	Microsoft Dynamics 365 7.5 37 Ratings
Social data	5.5878 Ratings	8.036 Ratings
Social engagement	5.8868 Ratings	7.037 Ratings

Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 8.1 1004 Ratings	Microsoft Dynamics 365 6.5 56 Ratings
Marketing automation	6.8997 Ratings	7.056 Ratings
Compensation management	9.4655 Ratings	6.029 Ratings

Comparison of Platform features of HubSpot CRM and Microsoft Dynamics 365
Feature	HubSpot CRM 8.2 1191 Ratings	Microsoft Dynamics 365 7.0 48 Ratings
Mobile access	8.21191 Ratings	7.048 Ratings

User Ratings
	HubSpot CRM	Microsoft Dynamics 365
Likelihood to Recommend	7.6 (1632 ratings)	6.3 (90 ratings)
Likelihood to Renew	9.3 (29 ratings)	8.0 (20 ratings)
Usability	7.1 (1480 ratings)	6.3 (20 ratings)
Support Rating	7.1 (23 ratings)	8.0 (11 ratings)
Online Training	- (0 ratings)	7.5 (2 ratings)
Implementation Rating	8.1 (8 ratings)	9.2 (4 ratings)
Contract Terms and Pricing Model	- (0 ratings)	3.8 (3 ratings)
Professional Services	- (0 ratings)	9.0 (1 ratings)