Chose Salesforce Commerce Cloud
Selection of Demandware happened prior to I joined the company.
IBM Sterling Order Management vs. Salesforce Commerce Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 IBM Sterling Order Management | Score9 out of 10 | N/A | IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands. | N/A |
 Salesforce Commerce Cloud | Score8 out of 10 | N/A | Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming. | $4 per month |
| IBM Sterling Order Management | Salesforce Commerce Cloud | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| IBM Sterling Order Management | Salesforce Commerce Cloud | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| IBM Sterling Order Management | Salesforce Commerce Cloud | |||||||||||||||||||||||||||||||
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| Online Storefront |
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| Online Shopping Cart |
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| Online Payment System |
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| eCommerce Marketing |
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| eCommerce Business Management |
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| IBM Sterling Order Management | Salesforce Commerce Cloud | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 7.8 |
| Likelihood to Renew | 8.4 | 7.8 |
| Usability | - | 8.9 |
| Availability | - | 8.0 |
| Performance | - | 9.0 |
| Support Rating | - | 9.0 |
| In-Person Training | - | 8.0 |
| Online Training | 7.0 | - |
| Implementation Rating | - | 8.0 |