IBM Watson Discovery vs. Yext

Whether using it as a standalone search tool, integrating with other IBM Watson products, or using the API to integrate with proprietary or third-party systems and applications, Watson Discovery addresses these and many other scenarios where document search is required -- understand- if here documents can be pdf, doc, txt files, websites, among other formats --, don't confuse Watson Discovery with EDRMS (Electronic document and records management system) software, Discovery goes further, allowing text search to be done within a context using natural language (NLU) and returning not only the search term but also insights and related issues. File indexing works very well, and training Discovery so that documents and technical terms are learned a bit of work, but it can be reduced by using some of the learning models already trained and available for use.

Incentivized

Yext is great for bigger clients. If your client has a franchise of any kind, or even multiple locations, that's an ideal use case. For smaller clients, with one location that doesn't change a lot, Yext isn't as viable, and the effort to update maybe ten or fifteen listings would be worth it.

Incentivized

• Help us analyse and extract useful data points and insights.
• Powerful API which is both fast and accurate.
• Can analyse almost every type of file including word, pdf, excel, txt etc.
• No need to hire anyone or a freelancer to extract the data.

Incentivized

• Making sure our location data is correctly being understood by Google.
• Taking into account best design principles for our pages layout.
• Staying on top of Google best practices so we don't have to.
• Building a very robust place for us to store all our location information.
• Solid integrations with some of our other key partners, for example Olo, Punchh.
• Being a very good partner for us, our Client Success Manager is exceptional.

Incentivized

• I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
• The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
• Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.

Incentivized

• Cost. This platform offers a lot of powerful features, but it has an expensive barrier to entry.
• Annual contracts limit flexibility for smaller companies
• The biggest drawback is that you need to keep your subscription active or listings/citation data will revert back to what it was pre-Yext implementation

Incentivized

IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.

Incentivized

Yext is pretty easy and straightforward to utilize out of the box. While I work for a digital marketing agency, and this is second nature to me at this point, I do believe the average SMB owner with zero digital marketing experience could be a proficient Yext user within 1 hour or so of usage. It's easy

Incentivized

Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.

Incentivized

We are a larger company with 26 locations, so we may receive additional attention. But they are always quick to answer our calls or emails. I rarely need support as the software delivers as promised. I will say their staff thus far has been very knowledgable about Yext and some lesser-known features. For us, they really understand our needs and why I'd be asking for certain solutions.

Incentivized

To be entirely honest, in my review, I have used Elasticsearch in the past, but not in a way similar to that I am using Discovery, and I cannot honestly say that I can compare the two because I used Elasticsearch in infrastructure management and monitoring setup while using the ELK stack (Elasticsearch - Logstash and Kibana).

Incentivized

Before Yext, I used Moz Local to manage our business listings. Moz Local had fewer listing platforms included with their service. For example, Moz Local did not include Yahoo, and we had issues with inconsistent Yahoo listings. We ultimately switched to Yext and it's been a good fit for us.

Incentivized

• IBM Watson Discovery has had only positive impacts on our overall business objective of providing quality customer service and timely resolutions for our clients.
• The use of this integration has made life easier for our customer service team, who can now resolve cases for customers quicker and easier.
• Our company prides itself on the service and expertise we're able to provide for our customers and IBM Watson Discovery has only made that task easier for our employees to perform.

Incentivized

• Yext has absolutely strengthened our SEO performance and has driven leads that perform extremely well.
• Yext has improved our consultation show rate because all of the clinic information for each of our locations is accurate no matter which website our clients are using to search for the clinic info.
• Yext has allowed our organization to ensure the correct phone numbers are listed across the web, which increased the number of inbound leads that come into our Call Center.

Incentivized