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Cherwell Service Management (discontinued) vs. IFS Assyst

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cherwell Service Management (discontinued)

    Score4.3 out of 10
    N/ACherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.N/A

    IFS Assyst

    Score10 out of 10
    N/AIFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
    Pricing
    Cherwell Service Management (discontinued)IFS Assyst
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cherwell Service Management (discontinued)IFS Assyst
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cherwell Service Management (discontinued)IFS Assyst
    Considered Both Products
    Discontinued Products
    Chose Cherwell Service Management (discontinued)
    I have found that Cherwell is much easier to configure and customize. It is also cloud-based so you only need an internet connection to get going. There are no servers to maintain and there are no backup systems required to safeguard your data. We are now working in a much …
    Incentivized
    IFS
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cherwell Service Management (discontinued)IFS Assyst
    Incident and problem management
    Comparison of Incident and problem management features of Cherwell Service Management (discontinued) and IFS Assyst
    Feature
    Cherwell Service Management (discontinued)
    10.0
    53 Ratings
    IFS Assyst
    8.9
    1 Ratings
    Organize and prioritize service tickets10.052 Ratings10.01 Ratings
    Expert directory10.041 Ratings9.01 Ratings
    Service restoration10.035 Ratings9.01 Ratings
    Self-service tools10.051 Ratings9.01 Ratings
    Subscription-based notifications10.038 Ratings9.01 Ratings
    ITSM collaboration and documentation10.048 Ratings9.01 Ratings
    ITSM reports and dashboards10.051 Ratings7.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Cherwell Service Management (discontinued) and IFS Assyst
    Feature
    Cherwell Service Management (discontinued)
    10.0
    44 Ratings
    IFS Assyst
    9.0
    1 Ratings
    Configuration mangement10.042 Ratings10.01 Ratings
    Asset management dashboard10.041 Ratings9.01 Ratings
    Policy and contract enforcement10.031 Ratings8.01 Ratings
    Change management
    Comparison of Change management features of Cherwell Service Management (discontinued) and IFS Assyst
    Feature
    Cherwell Service Management (discontinued)
    10.0
    50 Ratings
    IFS Assyst
    8.7
    1 Ratings
    Change requests repository10.048 Ratings10.01 Ratings
    Change calendar10.044 Ratings7.01 Ratings
    Service-level management10.045 Ratings9.01 Ratings
    User Ratings
    Cherwell Service Management (discontinued)IFS Assyst
    Likelihood to Recommend
    10.0
    (57 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (13 ratings)
    10.0
    (1 ratings)
    Usability
    8.9
    (5 ratings)
    -
    (0 ratings)
    Availability
    8.2
    (3 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (16 ratings)
    -
    (0 ratings)
    In-Person Training
    8.9
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    -
    (0 ratings)