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IFS Assyst vs. inteliPhy net

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
inteliPhy net
Score 0.0 out of 10
N/A
N/A
$57
per year
Pricing
IFS AssystinteliPhy net
Editions & Modules
No answers on this topic
Basic
$57
per year
Offerings
Pricing Offerings
IFS AssystinteliPhy net
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IFS AssystinteliPhy net
Considered Both Products
IFS Assyst
Verified User
Anonymous
Chose IFS Assyst
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Verified User
Anonymous
Chose IFS Assyst
We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM.
inteliPhy net

No answer on this topic

Features
IFS AssystinteliPhy net
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IFS Assyst
8.9
Ratings
9% above category average
inteliPhy net
-
Ratings
Organize and prioritize service tickets10.00 Ratings00 Ratings
Expert directory9.00 Ratings00 Ratings
Service restoration9.00 Ratings00 Ratings
Self-service tools9.00 Ratings00 Ratings
Subscription-based notifications9.00 Ratings00 Ratings
ITSM collaboration and documentation9.00 Ratings00 Ratings
ITSM reports and dashboards7.00 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IFS Assyst
9.0
Ratings
9% above category average
inteliPhy net
-
Ratings
Configuration mangement10.00 Ratings00 Ratings
Asset management dashboard9.00 Ratings00 Ratings
Policy and contract enforcement8.00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
IFS Assyst
8.7
Ratings
4% above category average
inteliPhy net
-
Ratings
Change requests repository10.00 Ratings00 Ratings
Change calendar7.00 Ratings00 Ratings
Service-level management9.00 Ratings00 Ratings
Best Alternatives
IFS AssystinteliPhy net
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Atera
Atera
Score 8.7 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IFS AssystinteliPhy net
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
IFS AssystinteliPhy net
Likelihood to Recommend
Axios assyst is for organisations that want to improve and automate processes.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • It was a low cost solution
  • The service catalog is an ITIL compatible format
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
At this point, we are stuck with it. We can't afford a change at this point.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots