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IFS Assyst vs. ManageEngine ServiceDesk Plus

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IFS Assyst

7 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IFS Assyst

    Score10 out of 10
    		N/AIFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    IFS AssystManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    IFS AssystManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    IFS AssystManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of IFS Assyst and ManageEngine ServiceDesk Plus
    Feature
    IFS Assyst
    8.9
    1 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets10.01 Ratings8.020 Ratings
    Expert directory9.01 Ratings5.013 Ratings
    Service restoration9.01 Ratings5.015 Ratings
    Self-service tools9.01 Ratings8.018 Ratings
    Subscription-based notifications9.01 Ratings6.014 Ratings
    ITSM collaboration and documentation9.01 Ratings10.016 Ratings
    ITSM reports and dashboards7.01 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of IFS Assyst and ManageEngine ServiceDesk Plus
    Feature
    IFS Assyst
    9.0
    1 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement10.01 Ratings9.014 Ratings
    Asset management dashboard9.01 Ratings8.014 Ratings
    Policy and contract enforcement8.01 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of IFS Assyst and ManageEngine ServiceDesk Plus
    Feature
    IFS Assyst
    8.7
    1 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository10.01 Ratings7.015 Ratings
    Change calendar7.01 Ratings8.011 Ratings
    Service-level management9.01 Ratings9.014 Ratings
    User Ratings
    IFS AssystManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)