Insightly vs. Sugar Sell (SugarCRM)

Insightly

824 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Insightly	Score7.4 out of 10	N/A	Insightly is presented as a modern, affordable CRM that is easy to use, simple to customize, and that scales with companies as they grow, designed to solve common pain points that legacy CRMs can't. Available in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly has more than a million users worldwide.	$348 per year per user
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Insightly

Sugar Sell (SugarCRM)

Plus: $29
per month (billed annually) per user
Professional: $49
per month (billed annually) per user
Enterprise: $99
per month (billed annually) per user

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Insightly	Sugar Sell (SugarCRM)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Insightly	Sugar Sell (SugarCRM)
Considered Both Products	Unbounce Verified User Chose Insightly Came down to one issue: cost. Honestly, we have already made such an investment in training staff persons and otherwise integrating Insightly with some of our other software that the cost has now become a barrier to entry for our first choice CRM (at least for now) since we'd … Incentivized Helpful? David Lisauskas Professional Voice Over Talent at David Lisauskas Voice Over (Media Production, 1-10 employees) Chose Insightly Out of all of the CRM systems that I tried, I was most impressed with Insightly and Nimble. Insightly was very easy to use and was not as "clunky" for me to use as HubSpot and SugarCRM. The email integration for insightly is smooth. I like the ability to CC your Insightly … Incentivized Helpful? Manoela Onofrio Communications & Advocacy Consultant in Marketing at VoxVital Estratégias (Non-Profit Organization Management, 1-10 employees) Chose Insightly Easier to use and free. Incentivized Helpful? Verified User Chose Insightly The number one reason is it was very simple and easy to use. Another important factor is the price - it was reasonably priced compared to other software. Outlook integration was the other feature, which seemed simple. The mobile app is easy to use, similar functionality as a … Incentivized Helpful? Luciana Montivero Sales Development Representant in Sales at Omnia Salud (Hospital & Health Care, 1-10 employees) Chose Insightly We stayed with insightly because it suited our needs and our platform was already built in there. Incentivized Helpful? Jeremy Grant Chief Information Officer in Sales at One Digital Media (Information Technology and Services, 51-200 employees) Chose Insightly Apart from the correct functionality, the price was right, the product was well marketed and the learning curve was short! The online training/learning materials are great. Incentivized Helpful? Ricardo Gonzalez Partner in Finance and Accounting at DFK -González y Asociados, S.C. (Accounting, 11-50 employees) Chose Insightly Insightly has a better cost-functionality. Incentivized Helpful? Verified User Chose Insightly It's great at the basics, and the price is right. Incentivized Helpful? María Ortega García Founder and Spanish Tutoring at Online Spanish Tutor / Maria (E-Learning, 1-10 employees) Chose Insightly It was easier. Incentivized Helpful? Hans Peterson President in Corporate at SpeechPoint Ltd. (Management Consulting, 1-10 employees) Chose Insightly Add to that list quite a few more - but these were the ones that stood out and lasted longer in the evaluation process. Can't remember specifically why we chose Insightly in the end, but we did a lot of testing before we did, and there were several points where other solutions … Incentivized Helpful? David Simpson President in Information Technology at .com Solutions Inc. (Computer Software, 1-10 employees) Chose Insightly I looked at other systems like Zoho, SugarCRM. I had seen interesting videos about Insightly and had read through a detailed article written by a customer showing how to perform the setup of the funnel and tasks. Overall, I was impressed with the ease of use of Insightly. And … Incentivized Helpful? Ian Millar Professeur Information Technology in Research & Development at Ecole hôtelière de Lausanne (Higher Education, 201-500 employees) Chose Insightly Salesforce and Sugar CRM - they don't come close!!! Incentivized Helpful? Verified User Chose Insightly Insightly still feels more simple to use - not so 'step complex' ... and gives me quick access to the things that I need .... Incentivized Helpful? Nicholas De Salvo Founder, Creative Director in Marketing at Edge One Media (Design, 1-10 employees) Chose Insightly I like Insightly because it's easy to get started and relatively simple to get installed in your business. I like ProsperWorks' intuitive interface and how it aims to give you a snapshot of what is happening, and what needs to happen next. I feel like Insightly is missing a bit … Incentivized Helpful? Meni Lavie CEO in Information Technology at MasterMineDS (Information Technology and Services, 1-10 employees) Chose Insightly Mobile integration was the best. Creating links between objects is made very easy. Very easy to customize. Incentivized Helpful? Katrina Rowe Management Consultant in Professional Services at Ballistix (Professional Training & Coaching, 11-50 employees) Chose Insightly I wasn't involved in the selection of which CRM my client chose. Insightly was already implemented when I started working with my client. Incentivized Helpful?	SugarCRM No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Insightly

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 7.3 400 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	8.6383 Ratings	5.032 Ratings
Workflow management	6.6351 Ratings	6.028 Ratings
Territory management	6.874 Ratings	6.026 Ratings
Opportunity management	8.7349 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.7357 Ratings	7.029 Ratings
Contract management	6.521 Ratings	3.026 Ratings
Quote & order management	8.364 Ratings	4.024 Ratings
Interaction tracking	5.8312 Ratings	3.030 Ratings
Channel / partner relationship management	7.724 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 7.1 13 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	7.011 Ratings	3.024 Ratings
Call center management	7.28 Ratings	2.019 Ratings
Help desk management	7.19 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 4.9 312 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	5.3298 Ratings	6.022 Ratings
Email marketing	4.4245 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 6.2 385 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	6.3374 Ratings	4.026 Ratings
Billing and invoicing management	6.039 Ratings	3.018 Ratings
Reporting	6.4321 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 7.5 343 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	7.092 Ratings	3.024 Ratings
Pipeline visualization	8.0321 Ratings	2.025 Ratings
Customizable reports	7.5307 Ratings	5.027 Ratings

Comparison of Customization features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 6.2 345 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	6.5344 Ratings	6.029 Ratings
Custom objects	6.0105 Ratings	5.026 Ratings
Scripting environment	6.86 Ratings	6.019 Ratings
API for custom integration	5.5178 Ratings	5.025 Ratings

Comparison of Security features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 8.0 295 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	7.8262 Ratings	5.021 Ratings
Role-based user permissions	8.2197 Ratings	6.026 Ratings

Comparison of Social CRM features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 7.4 90 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	6.825 Ratings	3.019 Ratings
Social engagement	8.078 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 6.0 146 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	6.9146 Ratings	5.019 Ratings
Compensation management	5.14 Ratings	4.013 Ratings

Comparison of Platform features of Insightly and Sugar Sell (SugarCRM)
Feature	Insightly 4.8 310 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	4.8310 Ratings	4.020 Ratings

User Ratings
	Insightly	Sugar Sell (SugarCRM)
Likelihood to Recommend	7.1 (420 ratings)	2.0 (59 ratings)
Likelihood to Renew	9.2 (33 ratings)	8.2 (26 ratings)
Usability	7.4 (156 ratings)	3.0 (10 ratings)
Availability	9.0 (6 ratings)	10.0 (1 ratings)
Performance	7.9 (25 ratings)	10.0 (1 ratings)
Support Rating	8.9 (34 ratings)	9.1 (12 ratings)
In-Person Training	9.1 (1 ratings)	9.0 (1 ratings)
Online Training	9.0 (8 ratings)	8.0 (1 ratings)
Implementation Rating	8.2 (26 ratings)	9.0 (3 ratings)
Configurability	9.9 (18 ratings)	10.0 (1 ratings)
Contract Terms and Pricing Model	8.4 (3 ratings)	- (0 ratings)
Ease of integration	9.0 (10 ratings)	10.0 (2 ratings)
Product Scalability	9.0 (9 ratings)	9.0 (1 ratings)
Professional Services	10.0 (1 ratings)	- (0 ratings)
Vendor post-sale	9.1 (3 ratings)	9.0 (1 ratings)
Vendor pre-sale	7.8 (3 ratings)	9.0 (1 ratings)