| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
 Salesloft | Score8.5 out of 10 | N/A | Salesloft’s Revenue Orchestration Platform uses AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. | N/A |
| Fin by Intercom | Salesloft | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Fin by Intercom | Salesloft | |
|---|---|---|
| Considered Both Products | Chose Fin by Intercom Intercom met our requirements from the beginning. We did not evaluate any competitors. We use Zuora on our support team, which has some overlap, but I am not a user of that. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Fin by Intercom HubSpot has some great features that Intercom doesn't. They provide different services but there are some crossovers, we ended up using both! TeamSupport was a good competitor but didn't provide the support that Intercom did. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Fin by Intercom Compared to most of the competitive market, Intercom seems to be the most human/personable approach to customer success, customer service, and technical support. The alternatives are primarily built on an archaic approach - "take a ticket and wait in line" - that we worried … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Fin by Intercom | Salesloft | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 8.8 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 8.8 | 9.0 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 5.7 | 8.0 |
| Online Training | 7.4 | 7.0 |
| Implementation Rating | 6.6 | 8.0 |
| Ease of integration | - | 8.7 |
| Product Scalability | 9.1 | - |
