Fin by Intercom vs. SolarWinds Web Help Desk (WHD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| Fin by Intercom | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Fin by Intercom | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 8.5 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 8.8 | 10.0 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 5.7 | 10.0 |
| Online Training | 7.4 | - |
| Implementation Rating | 6.6 | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | 9.1 | - |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |