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InvGate Service Desk vs. Microsoft System Center Service Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InvGate Service Desk

    Score8 out of 10
    N/AThe InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.N/A

    Microsoft System Center Service Manager

    Score8.6 out of 10
    N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    InvGate Service DeskMicrosoft System Center Service Manager
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InvGate Service DeskMicrosoft System Center Service Manager
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    InvGate Service DeskMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of InvGate Service Desk and Microsoft System Center Service Manager
    Feature
    InvGate Service Desk
    9.3
    2 Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets10.02 Ratings8.04 Ratings
    Expert directory9.02 Ratings7.03 Ratings
    Service restoration9.02 Ratings7.04 Ratings
    Self-service tools10.02 Ratings8.75 Ratings
    Subscription-based notifications9.02 Ratings7.04 Ratings
    ITSM collaboration and documentation9.02 Ratings9.76 Ratings
    ITSM reports and dashboards9.02 Ratings7.16 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of InvGate Service Desk and Microsoft System Center Service Manager
    Feature
    InvGate Service Desk
    9.0
    2 Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement9.02 Ratings9.86 Ratings
    Asset management dashboard9.02 Ratings8.77 Ratings
    Policy and contract enforcement9.01 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of InvGate Service Desk and Microsoft System Center Service Manager
    Feature
    InvGate Service Desk
    9.0
    2 Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository9.02 Ratings6.16 Ratings
    Change calendar9.01 Ratings6.05 Ratings
    Service-level management9.02 Ratings8.05 Ratings
    User Ratings
    InvGate Service DeskMicrosoft System Center Service Manager
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.8
    (7 ratings)
    Support Rating
    1.0
    (1 ratings)
    8.9
    (2 ratings)