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IRIS CRM vs. Microsoft Dynamics 365

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IRIS CRM

8 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IRIS CRM

    Score8.9 out of 10
    		N/AIRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.N/A

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    IRIS CRMMicrosoft Dynamics 365
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IRIS CRMMicrosoft Dynamics 365
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    IRIS CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.2
    2 Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management9.02 Ratings8.069 Ratings
    Workflow management10.02 Ratings8.067 Ratings
    Territory management9.02 Ratings6.051 Ratings
    Opportunity management9.02 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings7.066 Ratings
    Contract management10.02 Ratings7.052 Ratings
    Quote & order management9.02 Ratings6.048 Ratings
    Interaction tracking9.02 Ratings7.060 Ratings
    Channel / partner relationship management9.02 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.3
    2 Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management10.02 Ratings6.051 Ratings
    Call center management9.01 Ratings7.045 Ratings
    Help desk management9.02 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.5
    2 Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management9.92 Ratings8.061 Ratings
    Email marketing9.01 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.0
    2 Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management10.02 Ratings8.059 Ratings
    Billing and invoicing management8.12 Ratings8.044 Ratings
    Reporting9.02 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    8.7
    2 Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting9.02 Ratings7.055 Ratings
    Pipeline visualization9.02 Ratings5.061 Ratings
    Customizable reports8.02 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.2
    2 Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields9.02 Ratings8.165 Ratings
    Custom objects9.92 Ratings8.060 Ratings
    Scripting environment9.02 Ratings7.048 Ratings
    API for custom integration9.02 Ratings8.052 Ratings
    Security
    Comparison of Security features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.5
    2 Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability10.02 Ratings7.056 Ratings
    Role-based user permissions9.02 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.5
    1 Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data10.01 Ratings8.036 Ratings
    Social engagement9.01 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    9.5
    1 Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation10.01 Ratings7.056 Ratings
    Compensation management9.01 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of IRIS CRM and Microsoft Dynamics 365
    Feature
    IRIS CRM
    8.0
    2 Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access8.02 Ratings7.048 Ratings
    User Ratings
    IRIS CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    10.0
    (2 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    9.0
    (1 ratings)
    6.5
    (20 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)