TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ISL Light

    Score9.6 out of 10
    Small Businesses (1-50 employees)
    ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

    $418

    per year (1 concurrent user)

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    Pricing
    ISL LightLogMeIn Rescue
    Editions & Modules
    Standard
    $34.90
    per month (billed annually) per concurrent user
    Self-Hosted
    $44.90
    per month (billed annually) per concurrent user
    Premium
    $54.90
    per month (billed annually) per concurrent user
    Enterprise (Managed Private Cloud)
    $23,976
    per year 20 concurrent users
    No answers on this topic
    Offerings
    Pricing Offerings
    ISL LightLogMeIn Rescue
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.—
    More Pricing Information
    Community Pulse
    ISL LightLogMeIn Rescue
    Considered Both Products
    ISL Online
    Chose ISL Light
    I used LogMeIn Rescue for several years, and it has more features rich but is horrifically expensive compared to ISL Light, which was the main reason I changed. Chrome Remote Desktop must be viewed as a threat in the remote desktop application sphere. The features and usability …
    Incentivized
    Chose ISL Light
    Cheaper and more reliable. ISL gets the basics right.
    Incentivized
    Chose ISL Light
    Much cheaper licence then TeamViewer and much more user friendly than UltraVNC for example. Better performance then AnyDesk or Chrome Remote Desktop. It has simple user interface which can be immediatly understood. But if you dig deeper you see there is in depth capabilites for …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    LogMeIn Rescue stands victorious when it comes to remote support of customers across the world comparing to some other products because of how well it work across multiple platforms, providing a vast of different support tools, ease of use and availability. LogMeIn Rescue works …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ISL LightLogMeIn Rescue
    Remote Administration
    Comparison of Remote Administration features of ISL Light and LogMeIn Rescue
    Feature
    ISL Light
    8.0
    63 Ratings
    LogMeIn Rescue
    7.0
    194 Ratings
    Screen sharing8.358 Ratings8.4187 Ratings
    File transfer7.758 Ratings7.0176 Ratings
    Instant message7.647 Ratings9.5114 Ratings
    Secure remote access with Smart Card authentication8.014 Ratings7.338 Ratings
    Access to sleeping/powered-off computers6.745 Ratings5.457 Ratings
    Over-the-Internet remote session8.659 Ratings8.3188 Ratings
    Initiate remote control from mobile7.341 Ratings5.659 Ratings
    Remote management of servers & workstations8.551 Ratings5.588 Ratings
    Remote Active Directory® management8.717 Ratings7.644 Ratings
    Centralized management dashboard8.237 Ratings5.968 Ratings
    Session record8.143 Ratings7.5133 Ratings
    Annotations8.235 Ratings6.759 Ratings
    Monitoring and Alerts7.927 Ratings6.494 Ratings
    Multi-platform remote control8.247 Ratings6.2139 Ratings
    User Ratings
    ISL LightLogMeIn Rescue
    Likelihood to Recommend
    8.6
    (64 ratings)
    8.1
    (211 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    7.9
    (22 ratings)
    Usability
    8.2
    (26 ratings)
    8.3
    (64 ratings)
    Availability
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.1
    (3 ratings)
    9.1
    (39 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    9.1
    (1 ratings)