| Product | Rating | Most Used By | Product Summary | Starting Price |
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 isolved | Score7.9 out of 10 | N/A | isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits. | N/A |
 Paychex | Score5.1 out of 10 | N/A | Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises. | $59 per month/+$4 per employee |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| isolved | Paychex | |
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| Considered Both Products | Chose isolved I have most experience with ADP WFN and Paychex Flex and can say isolved is a better fit for our company than either of these. isolved has better customer service and is a better fit and value given our size and industry. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved The customer service support level is vastly superior to that of ADP Workforce Now. The payroll reporting functionality is much more robust on ADP Workforce Now's end than that of isolved. isolved is easier to use for both the payroll practitioner and the employees than that of … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved Not even a comparison Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved Paychex can do a lot of the same things, but less complicated. They have a more simplified approach to their interface. However, it does not give you the autonomy to mold templates and policies specific to your needs as easily as isolved. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved Paychex is a very simplified HR/Payroll software which makes it easy for people to figure out how to utilize their tools, but isolved, though more complex, has the capability to do much more and give better information. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved isolved provided so much support during our implementation and continues to be an amazing resource not just in our payroll processing, but in strategic planning for our organization. Our customer success manager provides a level of "white glove" service that we did not … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose isolved ADP--horrible customer service, inaccuracies. We left ADP to utilize isolved. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| isolved | Paychex | |
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| Likelihood to Recommend | 9.1 | 5.2 |
| Likelihood to Renew | 9.4 | 9.0 |
| Usability | 8.3 | 8.2 |
| Availability | 9.1 | 7.3 |
| Performance | 8.7 | 7.3 |
| Support Rating | 9.0 | 7.1 |
| In-Person Training | 9.1 | 4.5 |
| Online Training | 9.1 | 8.3 |
| Implementation Rating | 7.9 | 6.5 |
| Configurability | 7.6 | 7.4 |
| Contract Terms and Pricing Model | 8.2 | - |
| Ease of integration | 9.7 | 9.1 |
| Product Scalability | 8.3 | 9.1 |
| Professional Services | 9.1 | - |
| Vendor post-sale | 9.1 | 8.9 |
| Vendor pre-sale | 9.1 | 9.2 |
