Stay away
Use Cases and Deployment Scope
Heartland is our current payroll processor
Cons
- Responsiveness
- Payroll Expertise
- Tax errors
Return on Investment
- loss of time and money
What is Heartland Payroll Solutions?
Heartland Payroll is an HR management solution offering online access to payroll data and employee information. In 2025, the solution was acquired from Global Payment Solutions by Acrisure. It will be part of Acrisure's portfolio of business solutions going forward.
Categories & Use Cases
Top Performing Features
Support for external payroll vendors
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
Category average: 7.2
Benefit plan administration
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
Category average: 7.9
Salary revision and increment management
Salary revision is the ability to modify individual employee pay.
Category average: 8.7
Areas for Improvement
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 9
Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 9
Off-cycle/On-Demand payment
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
Category average: 8.4
Try to reach out to a Heartland representative. If you can find one that responds
Use Cases and Deployment Scope
Payroll service
Pros
- Website is well designed
Cons
- No follow through from representatives
- Non responsive to emails and phone messages
- Non payment of payroll taxes in a timely manner resulting in late penalties from state
Return on Investment
- Poor reflection on financial status of our corporation due to non payment of funds collected from us to state in timely manner.
Heartland Payroll is a FLOP. DON'T DO IT!!!!
Use Cases and Deployment Scope
We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.
Pros
- Calculating accurate pay
- General Ledger importation
Cons
- Customer Service
- Setup
- After sale support
- Training
- Employee self service
- Tracking time off and PTO requests
Most Important Features
- Integration with EASE and employee benefits deductions
- Integration with G/L and Quickbooks online
- Accurate payroll for employees EACH AND EVERY TIME
Return on Investment
- We spend at LEAST 60 hours of wasted time per week with this system, costing us $1,800 each week
Alternatives Considered
Paycom
Other Software Used
QuickBooks Online, Microsoft Excel
Reliable and efficient payroll solutions for a busy office environment.
Pros
- Onboarding new hires is convenient and easy with Heartland Hire!
- Employees have easy access to paystubs and W-2 as soon as they become available.
- Heartlands dashboard of reminders keeps me on track for payroll processing.
Cons
- Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
- Response for assistance is usually a lot slower when our dedicated specialist is not available.
Most Important Features
- Heartland Hire is a lifesaver for the onboarding process!
- The time entry grid on Heartland is somewhat customizable
- Using Heartland Hire helps process E-verify and background checks easily.
Return on Investment
- By using Heartland, we cave both time and money by making our labor allocation reporting simpler
- Using Heartland onboarding saves so much time by making the overall onboarding process efficient.
- By using Heartland for our compliance needs through onboarding, such as background checks (GoodHire) and E-verify, we have peace of mind.
Alternatives Considered
PurelyHR, ADP Resource (Discontinued) and Paychex Flex
Other Software Used
PurelyHR, QuickBooks Desktop Premier, Trustpilot
Heartland Payroll will make your heart rest easy with their simple payroll solutions.
Pros
- The account rep is very responsive and usually gets back to my emails quickly.
- The online system is really easy to use.
- They offer a separate page for employees to log in for pay stubs and another log in for admin.
Cons
- Sometimes I don't receive the email to remind me to process payroll.
- The local rep that helped with the setup is no longer with the company and I don't have anyone to contact locally if needed.
- I wish there was a one click button so that I could just repeat the same payroll as last time.
Return on Investment
- The investment to have them process our payroll is minimal and well worth it.
- They file our state quarterly forms for us.
- They also provide W-2 and 1099 printing which makes it a huge time-saver come tax time.
Alternatives Considered
Paychex Accounting Online and QuickBooks Online
Other Software Used
Adobe Premiere Pro, Google Drive, Adobe After Effects
