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Ivanti Neurons for ITSM vs. ManageEngine ServiceDesk Plus

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ivanti Neurons for ITSM

    Score4.5 out of 10
    N/AIvanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    Ivanti Neurons for ITSMManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    Ivanti Neurons for ITSMManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Ivanti Neurons for ITSMManageEngine ServiceDesk Plus
    Considered Both Products
    Ivanti
    Chose Ivanti Neurons for ITSM
    Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management.
    It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration …
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Ivanti Neurons for ITSMManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus
    Feature
    Ivanti Neurons for ITSM
    7.6
    21 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets8.021 Ratings8.020 Ratings
    Expert directory7.019 Ratings5.013 Ratings
    Service restoration8.417 Ratings5.015 Ratings
    Self-service tools8.020 Ratings8.018 Ratings
    Subscription-based notifications7.015 Ratings6.014 Ratings
    ITSM collaboration and documentation8.020 Ratings10.016 Ratings
    ITSM reports and dashboards6.721 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus
    Feature
    Ivanti Neurons for ITSM
    8.1
    19 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement8.019 Ratings9.014 Ratings
    Asset management dashboard8.018 Ratings8.014 Ratings
    Policy and contract enforcement8.314 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus
    Feature
    Ivanti Neurons for ITSM
    8.8
    18 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository8.618 Ratings7.015 Ratings
    Change calendar8.818 Ratings8.011 Ratings
    Service-level management9.015 Ratings9.014 Ratings
    User Ratings
    Ivanti Neurons for ITSMManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.6
    (22 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    9.9
    (4 ratings)
    6.0
    (1 ratings)
    Usability
    7.8
    (7 ratings)
    7.0
    (4 ratings)
    Support Rating
    9.0
    (9 ratings)
    9.0
    (3 ratings)
    Contract Terms and Pricing Model
    8.5
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (3 ratings)
    -
    (0 ratings)