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Ivanti Neurons for ITSM vs. ServicePro

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ivanti Neurons for ITSM

    Score4.5 out of 10
    N/AIvanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.N/A

    ServicePro

    Score6 out of 10
    N/AServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.N/A
    Pricing
    Ivanti Neurons for ITSMServicePro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Ivanti Neurons for ITSMServicePro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Ivanti Neurons for ITSMServicePro
    Considered Both Products
    Ivanti
    Chose Ivanti Neurons for ITSM
    There is no comparison. ISM's customization and scale-ability run circles around both software previously used. Additionally, the implementation of a user portal available outside of a local network provides on the run support for those users who do not work in a traditional …
    Incentivized
    Help Desk Technology Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Ivanti Neurons for ITSMServicePro
    Incident and problem management
    Comparison of Incident and problem management features of Ivanti Neurons for ITSM and ServicePro
    Feature
    Ivanti Neurons for ITSM
    7.6
    21 Ratings
    ServicePro
    7.1
    1 Ratings
    Organize and prioritize service tickets8.021 Ratings8.01 Ratings
    Expert directory7.019 Ratings7.01 Ratings
    Service restoration8.417 Ratings7.01 Ratings
    Self-service tools8.020 Ratings5.01 Ratings
    Subscription-based notifications7.015 Ratings9.01 Ratings
    ITSM collaboration and documentation8.020 Ratings8.01 Ratings
    ITSM reports and dashboards6.721 Ratings6.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Ivanti Neurons for ITSM and ServicePro
    Feature
    Ivanti Neurons for ITSM
    8.1
    19 Ratings
    ServicePro
    8.5
    1 Ratings
    Configuration mangement8.019 Ratings8.01 Ratings
    Asset management dashboard8.018 Ratings00 Ratings
    Policy and contract enforcement8.314 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of Ivanti Neurons for ITSM and ServicePro
    Feature
    Ivanti Neurons for ITSM
    8.8
    18 Ratings
    ServicePro
    8.0
    1 Ratings
    Change requests repository8.618 Ratings00 Ratings
    Change calendar8.818 Ratings00 Ratings
    Service-level management9.015 Ratings8.01 Ratings
    User Ratings
    Ivanti Neurons for ITSMServicePro
    Likelihood to Recommend
    9.6
    (22 ratings)
    6.0
    (1 ratings)
    Likelihood to Renew
    9.9
    (4 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (9 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.5
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (3 ratings)
    -
    (0 ratings)