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Jira Service Management vs. N-able MSP Manager

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Jira Service Management

671 Reviews and Ratings

N-able MSP Manager

25 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    N-able MSP Manager

    Score10 out of 10
    		N/AN-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
    Pricing
    Jira Service ManagementN-able MSP Manager
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Jira Service ManagementN-able MSP Manager
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Jira Service ManagementN-able MSP Manager
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and N-able MSP Manager
    Feature
    Jira Service Management
    8.2
    77 Ratings
    N-able MSP Manager
    -
    Ratings
    Organize and prioritize service tickets7.576 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Service restoration9.52 Ratings00 Ratings
    Self-service tools7.070 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation7.063 Ratings00 Ratings
    ITSM reports and dashboards7.564 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and N-able MSP Manager
    Feature
    Jira Service Management
    10.0
    1 Ratings
    N-able MSP Manager
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and N-able MSP Manager
    Feature
    Jira Service Management
    7.2
    71 Ratings
    N-able MSP Manager
    -
    Ratings
    Change requests repository7.565 Ratings00 Ratings
    Change calendar6.52 Ratings00 Ratings
    Service-level management7.569 Ratings00 Ratings
    User Ratings
    Jira Service ManagementN-able MSP Manager
    Likelihood to Recommend
    7.3
    (78 ratings)
    4.0
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (25 ratings)
    3.9
    (2 ratings)