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Jira Service Management vs. SolarWinds Web Help Desk (WHD)

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Jira Service Management

671 Reviews and Ratings

SolarWinds Web Help Desk (WHD)

53 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    SolarWinds Web Help Desk (WHD)

    Score8 out of 10
    		N/ASolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

    $533

    per year per user

    Pricing
    Jira Service ManagementSolarWinds Web Help Desk (WHD)
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Jira Service ManagementSolarWinds Web Help Desk (WHD)
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—SolarWinds also offers Perpetual licensing starting at $1129 per technician.
    More Pricing Information
    Features
    Jira Service ManagementSolarWinds Web Help Desk (WHD)
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and SolarWinds Web Help Desk (WHD)
    Feature
    Jira Service Management
    8.2
    77 Ratings
    SolarWinds Web Help Desk (WHD)
    9.8
    19 Ratings
    Organize and prioritize service tickets7.576 Ratings9.819 Ratings
    Expert directory9.02 Ratings10.013 Ratings
    Service restoration9.52 Ratings00 Ratings
    Self-service tools7.070 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.817 Ratings
    ITSM collaboration and documentation7.063 Ratings9.014 Ratings
    ITSM reports and dashboards7.564 Ratings00 Ratings
    Ticket creation and submission00 Ratings9.99 Ratings
    Ticket response00 Ratings9.99 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and SolarWinds Web Help Desk (WHD)
    Feature
    Jira Service Management
    10.0
    1 Ratings
    SolarWinds Web Help Desk (WHD)
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and SolarWinds Web Help Desk (WHD)
    Feature
    Jira Service Management
    7.2
    71 Ratings
    SolarWinds Web Help Desk (WHD)
    -
    Ratings
    Change requests repository7.565 Ratings00 Ratings
    Change calendar6.52 Ratings00 Ratings
    Service-level management7.569 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Jira Service Management and SolarWinds Web Help Desk (WHD)
    Feature
    Jira Service Management
    -
    Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    8 Ratings
    External knowledge base00 Ratings9.46 Ratings
    Internal knowledge base00 Ratings9.48 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Jira Service Management and SolarWinds Web Help Desk (WHD)
    Feature
    Jira Service Management
    -
    Ratings
    SolarWinds Web Help Desk (WHD)
    9.4
    9 Ratings
    Customer portal00 Ratings9.78 Ratings
    Social integration00 Ratings10.04 Ratings
    Email support00 Ratings9.99 Ratings
    Help Desk CRM integration00 Ratings8.04 Ratings
    User Ratings
    Jira Service ManagementSolarWinds Web Help Desk (WHD)
    Likelihood to Recommend
    7.3
    (78 ratings)
    8.5
    (19 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (4 ratings)
    Usability
    8.0
    (3 ratings)
    10.0
    (3 ratings)
    Support Rating
    9.1
    (25 ratings)
    10.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)