TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Spoke

    Score9.1 out of 10
    N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    Jira Service ManagementSpoke
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Jira Service ManagementSpoke
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Jira Service ManagementSpoke
    Considered Both Products
    Atlassian
    No answer on this topic
    Spoke
    Chose Spoke
    Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Jira Service ManagementSpoke
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and Spoke
    Feature
    Jira Service Management
    8.2
    77 Ratings
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets7.576 Ratings7.34 Ratings
    Expert directory9.02 Ratings8.32 Ratings
    Service restoration9.52 Ratings10.01 Ratings
    Self-service tools7.070 Ratings8.63 Ratings
    Subscription-based notifications10.01 Ratings8.43 Ratings
    ITSM collaboration and documentation7.063 Ratings8.23 Ratings
    ITSM reports and dashboards7.564 Ratings8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and Spoke
    Feature
    Jira Service Management
    10.0
    1 Ratings
    Spoke
    9.0
    1 Ratings
    Configuration mangement10.01 Ratings9.01 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and Spoke
    Feature
    Jira Service Management
    7.2
    71 Ratings
    Spoke
    8.3
    3 Ratings
    Change requests repository7.565 Ratings8.63 Ratings
    Change calendar6.52 Ratings8.32 Ratings
    Service-level management7.569 Ratings8.02 Ratings
    User Ratings
    Jira Service ManagementSpoke
    Likelihood to Recommend
    7.3
    (78 ratings)
    8.4
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (25 ratings)
    8.0
    (1 ratings)