JivoChat vs. Olark

• HD Video and Sound Faultless video overwork range
• One-contact to connect
• Rapidly relate get-together with both video and sound
• One-tick distant off offer
• Remote substance conferring to a tap of a capture
• Capable to urge together security
• Vigorous security settings guarantee interference-free get-togethers

Incentivized

If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business. We have 4 employees at any given time dedicated to our chat function during business hours. After hours if offers the option to send our customer service team an email with your question on your behalf. Everyone wins.

Incentivized

• Multiple channels of communication
• Great UI (User Interface)
• Team Email integration
• ChatBot integration (still missing Continually chatbot)
• Mobile and Desktop Apps

Incentivized

• Its ease of use and simple design is a huge plus.
• Their customer support is top notch. They have always been super responsive and helpful.
• Past chats are stored and easy to search.
• It's easy to customize to fit the look and feel of your website.

Incentivized

• It should have option to answer recurring questions with AI
• Option to snooze chat for few minutes

Incentivized

• There is not a way to add a queue. We have guests that get a little impatient when we are very busy. This would allow for the guest to know that we are working on getting to them and not ignoring them.
• We have experienced outages this past year, and the communication in regards to what is happening is not the best.

Incentivized

I think it's a great feature to be more in touch with a customer base - it saves time, money, and is often extremely effective in terms of answering customer questions and addressing concerns. Although the subject of product renew is not necessarily in my hands, I strongly advocate for the program's future use

Incentivized

It is user friendly and has almost all features required in a chat application.

Incentivized

It is simply easy and customizable to be exactly what you need it to be

Incentivized

I've used the Olark knowledge base and searched online for help on questions I had. The help section is easy to use. I have found most of the answers I need within minutes. Plus their help section has a chat feature in a box on the same level as the answers so when I did need more help it was right there for me. (didn't need to search for it on another part of the page) This box has a link to open a support ticket, twitter link for quick answers, and a systems notice

Incentivized

We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.

Incentivized

We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we liked how it fit on the screen of the website - easy to see but not intrusive

Incentivized

• track the time of the team
• increased efficiency
• Visualice why we miss the costumers

Incentivized

• Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support.
• I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform.

Incentivized